[cisco-voip] IPCC Express Premium 4.X with Nuance ASR

[Robert Harvey]

I'm sincerely hoping that some of you have implemented IPCC Express
Premium integrated with a standalone Nuance MRCP Server for ASR.  After
some headaches related to my choosing Canadian English instead of US
English as my language under IPCC, I managed to get the integration
working...  Sort of.  Using the Cisco provided script aa.aef, I'm able
to dial by extension VIA ASR; however, dial by name VIA ASR always
returns the prompt "Say that again" and won't recognize any names in my
directory.  I think this may be related to grammars; however, I'm
embarrassed to admit that I haven't the foggiest clue how to create a
custom grammar or point to one that will enable me to recognize names in
my directory.  Anybody have any advice?

Kind Regards,

Robert.

  

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Robert Harvey
Network Support Analyst
Fleming College
Peterborough, ON, Canada
Office (705) 749-5513
Fax (705) 749-5540
experience.success
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