[cisco-voip] IPCC Queue How To

[DUNCAN, W B.]

I am working on an IPCC script for our help desk and I have the first
draft almost completed, but I can't fix one problem.  I have setup a
basic queue loop, but I want to give the user the option of pressing #
or 1 or some other key to be forwarded to the help desk's voicemail
rather than wait in the queue.  I want them to be able to do this at any
time during the script.  I have a variable for transferring to the said
voicemail box (voicemailExt), but how do I do this at any time
throughout the loop (though multiple steps)?

 

Thanks,

W. Brian Duncan

Coordinator of Telecommunications

Ozarks Technical Community College

 

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