[cisco-voip] IPCC Queue How To

[Matt Slaga (US)]

For each music/prompt step, use a menu step.  Set the prompt not to
repeat/default etc but set menu #1 to redirect.

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of DUNCAN, W B.
Sent: Thursday, February 22, 2007 1:21 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC Queue How To

 

I am working on an IPCC script for our help desk and I have the first
draft almost completed, but I can't fix one problem.  I have setup a
basic queue loop, but I want to give the user the option of pressing #
or 1 or some other key to be forwarded to the help desk's voicemail
rather than wait in the queue.  I want them to be able to do this at any
time during the script.  I have a variable for transferring to the said
voicemail box (voicemailExt), but how do I do this at any time
throughout the loop (though multiple steps)?

 

Thanks,

W. Brian Duncan

Coordinator of Telecommunications

Ozarks Technical Community College

 



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