[cisco-voip] Attendant Console and CCM 5.1.1

[Jonathan Charles]

OK, I created the ACDeviceAuthenticationUser user as an App User and
assigned all the phones and the AC Pilot to them...

I also deleted the AC user as an enduser and made him an App User...

There is still no place (Under APP user) to assign CTI or call park
retrieval rights...

Still call control is failing...

What am I missing...

On 2/24/07, Justin Steinberg <jsteinberg at gmail.com> wrote:
>
> AC with 5.1.1 is a bit different than 4.x
>
> Goto system parameters for the AC Server service
>
> There are two accounts there.  The AC account and another account, i
> forgot the name.
>
> The AC account needs to be setup as a App User with CTI master rights,
> call park, etc.  It does not need to be associated with your pilot point or
> AC IP phones.
>
> The other account needs to be an App User and associated with your
> receptionist's IP phones.
>
> I've also had to restart the AC service (they changed name from TCD to AC)
> when I make alot of pilot point changes.
>
> HTH,
>
> Justin
>
> On 2/24/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> >
> > Oh, one thing is says to check is to enable call park retrieval, there
> > is no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...
> >
> > On 2/24/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > >
> > > So, I set up a hunt group (just one number in it, the customer just
> > > has one attendant)... created the ac user (I created ac as both an end-user
> > > and attendant console user), gave the password of 12345... I also associated
> > > EVERY phone and the AC Pilot to the ac user...
> > >
> > > And I can login to AC, but I get the ubiquitous "Initialization of
> > > Call Control Failed, retrying..."
> > >
> > > Yet the troubleshooting for this basically says to check everything I
> > > listed...
> > >
> > >
> > >
> > > Jonathan
> > >
> >
> >
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> >
> >
>
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