[cisco-voip] Attendant Console and CCM 5.1.1

[Jonathan Charles]

OK, my brain is now working...

I added both the ac and that ACD app user to the CTI control of all devices
group and the call park monitoring... still getting the error...

Do I need to add end users to those groups too?

On 2/24/07, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> OK, I created the ACDeviceAuthenticationUser user as an App User and
> assigned all the phones and the AC Pilot to them...
>
> I also deleted the AC user as an enduser and made him an App User...
>
> There is still no place (Under APP user) to assign CTI or call park
> retrieval rights...
>
> Still call control is failing...
>
> What am I missing...
>
> On 2/24/07, Justin Steinberg <jsteinberg at gmail.com > wrote:
> >
> > AC with 5.1.1 is a bit different than 4.x
> >
> > Goto system parameters for the AC Server service
> >
> > There are two accounts there.  The AC account and another account, i
> > forgot the name.
> >
> > The AC account needs to be setup as a App User with CTI master rights,
> > call park, etc.  It does not need to be associated with your pilot point or
> > AC IP phones.
> >
> > The other account needs to be an App User and associated with your
> > receptionist's IP phones.
> >
> > I've also had to restart the AC service (they changed name from TCD to
> > AC) when I make alot of pilot point changes.
> >
> > HTH,
> >
> > Justin
> >
> > On 2/24/07, Jonathan Charles < jonvoip at gmail.com> wrote:
> > >
> > > Oh, one thing is says to check is to enable call park retrieval, there
> > > is no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...
> > >
> > > On 2/24/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > >
> > > > So, I set up a hunt group (just one number in it, the customer just
> > > > has one attendant)... created the ac user (I created ac as both an end-user
> > > > and attendant console user), gave the password of 12345... I also associated
> > > > EVERY phone and the AC Pilot to the ac user...
> > > >
> > > > And I can login to AC, but I get the ubiquitous "Initialization of
> > > > Call Control Failed, retrying..."
> > > >
> > > > Yet the troubleshooting for this basically says to check everything
> > > > I listed...
> > > >
> > > >
> > > >
> > > > Jonathan
> > > >
> > >
> > >
> > > _______________________________________________
> > > cisco-voip mailing list
> > > cisco-voip at puck.nether.net
> > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > >
> > >
> >
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070224/e9d125ef/attachment.html