[cisco-voip] Attendant Console and CCM 5.1.1

[Jonathan Charles]

Yep, did both of that... the actual groups are called:

Standard CTI Allow Control of All
Devices</ccmadmin/userGroupEdit.do?key=ee26a45b-e424-468a-a656-22e480e0c19f>

and

 Standard CTI Allow Call Park
Monitoring</ccmadmin/userGroupEdit.do?key=47b0de74-db3a-4be9-aa92-47a7921e0f26>

Those are the groups I found...

and I added the ac and the ACD dude to both...



Jonathan

On 2/24/07, Justin Steinberg <jsteinberg at gmail.com> wrote:
>
> You assign CTI and call park via user groups.  Goto user groups and find
> CTI master and call park and assign to app user ' AC '.
>
> Passwords 12345 for both App and ACDeviceAuthenticationUser
>
> Justin
>
> On 2/24/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> >
> > OK, I created the ACDeviceAuthenticationUser user as an App User and
> > assigned all the phones and the AC Pilot to them...
> >
> > I also deleted the AC user as an enduser and made him an App User...
> >
> > There is still no place (Under APP user) to assign CTI or call park
> > retrieval rights...
> >
> > Still call control is failing...
> >
> > What am I missing...
> >
> > On 2/24/07, Justin Steinberg < jsteinberg at gmail.com > wrote:
> > >
> > > AC with 5.1.1 is a bit different than 4.x
> > >
> > > Goto system parameters for the AC Server service
> > >
> > > There are two accounts there.  The AC account and another account, i
> > > forgot the name.
> > >
> > > The AC account needs to be setup as a App User with CTI master rights,
> > > call park, etc.  It does not need to be associated with your pilot point or
> > > AC IP phones.
> > >
> > > The other account needs to be an App User and associated with your
> > > receptionist's IP phones.
> > >
> > > I've also had to restart the AC service (they changed name from TCD to
> > > AC) when I make alot of pilot point changes.
> > >
> > > HTH,
> > >
> > > Justin
> > >
> > > On 2/24/07, Jonathan Charles < jonvoip at gmail.com> wrote:
> > > >
> > > > Oh, one thing is says to check is to enable call park retrieval,
> > > > there is no such thing in CCM 5 that I can find... CTI app use is enabled,
> > > > BTW...
> > > >
> > > > On 2/24/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > >
> > > > > So, I set up a hunt group (just one number in it, the customer
> > > > > just has one attendant)... created the ac user (I created ac as both an
> > > > > end-user and attendant console user), gave the password of 12345... I also
> > > > > associated EVERY phone and the AC Pilot to the ac user...
> > > > >
> > > > > And I can login to AC, but I get the ubiquitous "Initialization of
> > > > > Call Control Failed, retrying..."
> > > > >
> > > > > Yet the troubleshooting for this basically says to check
> > > > > everything I listed...
> > > > >
> > > > >
> > > > >
> > > > > Jonathan
> > > > >
> > > >
> > > >
> > > > _______________________________________________
> > > > cisco-voip mailing list
> > > > cisco-voip at puck.nether.net
> > > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > > >
> > > >
> > >
> >
>
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