[cisco-voip] Attendant Console and CCM 5.1.1

[Nick Kassel]

Jonathan 

 

Was this a fresh install of 5.1.1 or did you upgrade a 4.X cluster, I'll
be upgrading a 4.1(3) to 5.1.1 soon and they have attendant consoles in
use.

 

Nick

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: 25 February 2007 02:49
To: Justin Steinberg
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Attendant Console and CCM 5.1.1

 

BTW, thanks a lot...

This is the best mailing list... ever.



Jonathan

On 2/24/07, Jonathan Charles < jonvoip at gmail.com
<mailto:jonvoip at gmail.com> > wrote:

It works now... weird... it just started working...

This is bass ackwards... why tell me how to do something since
CallManager 3.0 and now you change it?







Jonathan

On 2/24/07, Justin Steinberg <jsteinberg at gmail.com> wrote:

Sounds right.  Is your pilot point registered?  if not, restart AC
service.

 

On 2/24/07, Jonathan Charles <jonvoip at gmail.com > wrote:

Yep, did both of that... the actual groups are called:

Standard CTI Allow Control of All Devices
<http://ccmadmin/userGroupEdit.do?key=ee26a45b-e424-468a-a656-22e480e0c1
9f> 

and 

 Standard CTI Allow Call Park Monitoring
<http://ccmadmin/userGroupEdit.do?key=47b0de74-db3a-4be9-aa92-47a7921e0f
26> 

Those are the groups I found...

and I added the ac and the ACD dude to both...



Jonathan

 

On 2/24/07, Justin Steinberg <jsteinberg at gmail.com> wrote:

You assign CTI and call park via user groups.  Goto user groups and find
CTI master and call park and assign to app user ' AC '. 

Passwords 12345 for both App and ACDeviceAuthenticationUser



Justin

On 2/24/07, Jonathan Charles <jonvoip at gmail.com > wrote:

OK, I created the ACDeviceAuthenticationUser user as an App User and
assigned all the phones and the AC Pilot to them...

I also deleted the AC user as an enduser and made him an App User...

There is still no place (Under APP user) to assign CTI or call park
retrieval rights... 

Still call control is failing...

What am I missing...

 

On 2/24/07, Justin Steinberg < jsteinberg at gmail.com
<mailto:jsteinberg at gmail.com> > wrote:

AC with 5.1.1 is a bit different than 4.x

Goto system parameters for the AC Server service 

There are two accounts there.  The AC account and another account, i
forgot the name.

The AC account needs to be setup as a App User with CTI master rights,
call park, etc.  It does not need to be associated with your pilot point
or AC IP phones. 

The other account needs to be an App User and associated with your
receptionist's IP phones.

I've also had to restart the AC service (they changed name from TCD to
AC) when I make alot of pilot point changes. 

HTH,

Justin

On 2/24/07, Jonathan Charles < jonvoip at gmail.com
<mailto:jonvoip at gmail.com> > wrote:

Oh, one thing is says to check is to enable call park retrieval, there
is no such thing in CCM 5 that I can find... CTI app use is enabled,
BTW...

 

On 2/24/07, Jonathan Charles <jonvoip at gmail.com> wrote:

So, I set up a hunt group (just one number in it, the customer just has
one attendant)... created the ac user (I created ac as both an end-user
and attendant console user), gave the password of 12345... I also
associated EVERY phone and the AC Pilot to the ac user... 

And I can login to AC, but I get the ubiquitous "Initialization of Call
Control Failed, retrying..."

Yet the troubleshooting for this basically says to check everything I
listed...



Jonathan

 


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