[cisco-voip] Attendant Console and CCM 5.1.1

Mon Feb 26 08:26:28 EST 2007

It was a new, clean install...

However, it seems unlikely that Cisco would migrate the old system to the
new correctly...

All DMA does is migrate data from SQL to Informix...

Jonathan

On 2/26/07, Nick Kassel <Nick.Kassel at charles-stanley.co.uk> wrote:
>
>  Jonathan
>
>
>
> Was this a fresh install of 5.1.1 or did you upgrade a 4.X cluster, I'll
> be upgrading a 4.1(3) to 5.1.1 soon and they have attendant consoles in
> use.
>
>
>
> Nick
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jonathan Charles
> *Sent:* 25 February 2007 02:49
> *To:* Justin Steinberg
> *Cc:* cisco-voip at puck-nether.net
> *Subject:* Re: [cisco-voip] Attendant Console and CCM 5.1.1
>
>
>
> BTW, thanks a lot...
>
> This is the best mailing list... ever.
>
>
>
> Jonathan
>
> On 2/24/07, *Jonathan Charles* < jonvoip at gmail.com> wrote:
>
> It works now... weird... it just started working...
>
> This is bass ackwards... why tell me how to do something since CallManager
> 3.0 and now you change it?
>
>
>
>
>
>
>
> Jonathan
>
> On 2/24/07, *Justin Steinberg* <jsteinberg at gmail.com> wrote:
>
> Sounds right.  Is your pilot point registered?  if not, restart AC
> service.
>
>
>
> On 2/24/07, *Jonathan Charles* <jonvoip at gmail.com > wrote:
>
> Yep, did both of that... the actual groups are called:
>
> Standard CTI Allow Control of All Devices<http://ccmadmin/userGroupEdit.do?key=ee26a45b-e424-468a-a656-22e480e0c19f>
>
> and
>
>  Standard CTI Allow Call Park Monitoring<http://ccmadmin/userGroupEdit.do?key=47b0de74-db3a-4be9-aa92-47a7921e0f26>
>
> Those are the groups I found...
>
> and I added the ac and the ACD dude to both...
>
>
>
> Jonathan
>
>
>
> On 2/24/07, *Justin Steinberg* <jsteinberg at gmail.com> wrote:
>
> You assign CTI and call park via user groups.  Goto user groups and find
> CTI master and call park and assign to app user ' AC '.
>
> Passwords 12345 for both App and ACDeviceAuthenticationUser
>
>
>
> Justin
>
> On 2/24/07, *Jonathan Charles* <jonvoip at gmail.com > wrote:
>
> OK, I created the ACDeviceAuthenticationUser user as an App User and
> assigned all the phones and the AC Pilot to them...
>
> I also deleted the AC user as an enduser and made him an App User...
>
> There is still no place (Under APP user) to assign CTI or call park
> retrieval rights...
>
> Still call control is failing...
>
> What am I missing...
>
>
>
> On 2/24/07, *Justin Steinberg* < jsteinberg at gmail.com > wrote:
>
> AC with 5.1.1 is a bit different than 4.x
>
> Goto system parameters for the AC Server service
>
> There are two accounts there.  The AC account and another account, i
> forgot the name.
>
> The AC account needs to be setup as a App User with CTI master rights,
> call park, etc.  It does not need to be associated with your pilot point or
> AC IP phones.
>
> The other account needs to be an App User and associated with your
> receptionist's IP phones.
>
> I've also had to restart the AC service (they changed name from TCD to AC)
> when I make alot of pilot point changes.
>
> HTH,
>
> Justin
>
> On 2/24/07, *Jonathan Charles* < jonvoip at gmail.com> wrote:
>
> Oh, one thing is says to check is to enable call park retrieval, there is
> no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...
>
>
>
> On 2/24/07, *Jonathan Charles* <jonvoip at gmail.com> wrote:
>
> So, I set up a hunt group (just one number in it, the customer just has
> one attendant)... created the ac user (I created ac as both an end-user and
> attendant console user), gave the password of 12345... I also associated
> EVERY phone and the AC Pilot to the ac user...
>
> And I can login to AC, but I get the ubiquitous "Initialization of Call
> Control Failed, retrying..."
>
> Yet the troubleshooting for this basically says to check everything I
> listed...
>
>
>
> Jonathan
>
>
>
>
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