[cisco-voip] Attendant Console and CCM 5.1.1

Mon Feb 26 08:35:20 EST 2007

Documentation indicates that AC data is migrated properly during a 4.x to
5.x upgrade.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00806b7f16.html#wp1145819

However, read the AC section in the latest DMA upgrade guide.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide09186a00806c51d6.html#wp54434

Justin

On 2/26/07, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> It was a new, clean install...
>
> However, it seems unlikely that Cisco would migrate the old system to the
> new correctly...
>
>
> All DMA does is migrate data from SQL to Informix...
>
>
> Jonathan
>
> On 2/26/07, Nick Kassel <Nick.Kassel at charles-stanley.co.uk> wrote:
> >
> >  Jonathan
> >
> >
> >
> > Was this a fresh install of 5.1.1 or did you upgrade a 4.X cluster, I'll
> > be upgrading a 4.1(3) to 5.1.1 soon and they have attendant consoles in
> > use.
> >
> >
> >
> > Nick
> >
> >
> >  ------------------------------
> >
> > *From:* cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]
> > *On Behalf Of *Jonathan Charles
> > *Sent:* 25 February 2007 02:49
> > *To:* Justin Steinberg
> > *Cc:* cisco-voip at puck-nether.net
> > *Subject:* Re: [cisco-voip] Attendant Console and CCM 5.1.1
> >
> >
> >
> > BTW, thanks a lot...
> >
> > This is the best mailing list... ever.
> >
> >
> >
> > Jonathan
> >
> > On 2/24/07, *Jonathan Charles* < jonvoip at gmail.com> wrote:
> >
> > It works now... weird... it just started working...
> >
> > This is bass ackwards... why tell me how to do something since
> > CallManager 3.0 and now you change it?
> >
> >
> >
> >
> >
> >
> >
> > Jonathan
> >
> > On 2/24/07, *Justin Steinberg* <jsteinberg at gmail.com> wrote:
> >
> > Sounds right.  Is your pilot point registered?  if not, restart AC
> > service.
> >
> >
> >
> > On 2/24/07, *Jonathan Charles* <jonvoip at gmail.com > wrote:
> >
> > Yep, did both of that... the actual groups are called:
> >
> > Standard CTI Allow Control of All Devices<http://ccmadmin/userGroupEdit.do?key=ee26a45b-e424-468a-a656-22e480e0c19f>
> >
> > and
> >
> >  Standard CTI Allow Call Park Monitoring<http://ccmadmin/userGroupEdit.do?key=47b0de74-db3a-4be9-aa92-47a7921e0f26>
> >
> > Those are the groups I found...
> >
> > and I added the ac and the ACD dude to both...
> >
> >
> >
> > Jonathan
> >
> >
> >
> > On 2/24/07, *Justin Steinberg* <jsteinberg at gmail.com> wrote:
> >
> > You assign CTI and call park via user groups.  Goto user groups and find
> > CTI master and call park and assign to app user ' AC '.
> >
> > Passwords 12345 for both App and ACDeviceAuthenticationUser
> >
> >
> >
> > Justin
> >
> > On 2/24/07, *Jonathan Charles* <jonvoip at gmail.com > wrote:
> >
> > OK, I created the ACDeviceAuthenticationUser user as an App User and
> > assigned all the phones and the AC Pilot to them...
> >
> > I also deleted the AC user as an enduser and made him an App User...
> >
> > There is still no place (Under APP user) to assign CTI or call park
> > retrieval rights...
> >
> > Still call control is failing...
> >
> > What am I missing...
> >
> >
> >
> > On 2/24/07, *Justin Steinberg* < jsteinberg at gmail.com > wrote:
> >
> > AC with 5.1.1 is a bit different than 4.x
> >
> > Goto system parameters for the AC Server service
> >
> > There are two accounts there.  The AC account and another account, i
> > forgot the name.
> >
> > The AC account needs to be setup as a App User with CTI master rights,
> > call park, etc.  It does not need to be associated with your pilot point or
> > AC IP phones.
> >
> > The other account needs to be an App User and associated with your
> > receptionist's IP phones.
> >
> > I've also had to restart the AC service (they changed name from TCD to
> > AC) when I make alot of pilot point changes.
> >
> > HTH,
> >
> > Justin
> >
> > On 2/24/07, *Jonathan Charles* < jonvoip at gmail.com> wrote:
> >
> > Oh, one thing is says to check is to enable call park retrieval, there
> > is no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...
> >
> >
> >
> > On 2/24/07, *Jonathan Charles* <jonvoip at gmail.com> wrote:
> >
> > So, I set up a hunt group (just one number in it, the customer just has
> > one attendant)... created the ac user (I created ac as both an end-user and
> > attendant console user), gave the password of 12345... I also associated
> > EVERY phone and the AC Pilot to the ac user...
> >
> > And I can login to AC, but I get the ubiquitous "Initialization of Call
> > Control Failed, retrying..."
> >
> > Yet the troubleshooting for this basically says to check everything I
> > listed...
> >
> >
> >
> > Jonathan
> >
> >
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
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