[cisco-voip] Cisco Revoking Drive Pull Support!

[Matt Slaga (US)]

For those of you who swap hard drives before upgrades, beware!  Cisco
has changed their stance and no longer supports this.

 

 

Internal Cisco conversation:

 

Hi,

 

I have a client that was upgrading their CallManager server this
weekend.  They powered down the server and pulled a drive.  They then
powered the server back up and tried to mirror a new drive - pretty
standard practice for backup and recovery on CallManager servers.

 

Unfortunately there was a problem and the drive wouldn't mirror.  

 

Cisco's TAC engineer got an HP engineer on the phone to help
troubleshoot and the HP engineer told the customer and TAC that pulling
a drive and mirroring a new drive was not supported.  And that the array
only allows you to pull a drive it the array thinks the drive has
failed.  Again this was done on a server that had been powered down.

 

Needless to say our client was not happy since this is a pretty standard
practice and one that Cisco has even documented.  I need to understand
why the HP engineer said we should not be doing this.  As an ex partner
- I did this on a regular basis and never had issues.

 

If this is something that should not be done then we have a bigger
problem since a lot of our documentation references pulling a drive as a
backup procedure.  Any help and guidance would be appreciated since we
have to respond back to the client today.

 

Anita Dulude

Consulting Systems Engineer

Cisco Systems, Inc

 

 

 

Response:

 

Anita,

 

It is not supported as a method to backup a system.  Please provide the
links where it is documented and I will get someone from CallManager
product management to revise the document.

 

 

 

Dave English

Product Manager - MCS Platforms

Cisco

IP Communications Business Unit

 

 

 

Response:

 

I wanted to follow up from the links I sent you to see if the
documentation is correct or not.  This is critical since there are a lot
of engineers and clients following this procedure and if this is wrong -
a lot of documents will need to be updated.  I found Meetingplace
documents that document pulling drives also.  So this is definitely
beyond just CallManager.

 

Anita Dulude

Consulting Systems Engineer

Cisco Systems, Inc

 

 

 

Response:

 

Anita,

 

It is not supported.  The documents are wrong and should be corrected.
I have asked Wade Hamblin of CallManager Product Management to have the
docs revised.

 

 

 

Dave English

Product Manager - MCS Platforms

Cisco

IP Communications Business Unit

 

 

 

 

 



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