[cisco-voip] Cisco Revoking Drive Pull Support!

[Jason Aarons (US)]

I think you have one HP engineers opinion versus HP company support
policy!  

 

Last week and outsourced TAC told me that Cisco Run Time Edition of
Exchange 2000 was not supported by Cisco to call Microsoft, did I
believe him? He then got his boss on the phone who said the same thing,
I didn't believe him and re-qued the case to Cisco RTP who stated this
was not the support policy, he then conference in Microsoft Support and
resolved a issue with the Exchange Routing Engine crashing.

 

Don't believe everything the first guy tells you....I learned that from
BellSouth (telco) support installing PRIs !!!

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matt Slaga (US)
Sent: Tuesday, February 27, 2007 8:24 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco Revoking Drive Pull Support!

 

For those of you who swap hard drives before upgrades, beware!  Cisco
has changed their stance and no longer supports this.

 

 

Internal Cisco conversation:

 

Hi,

 

I have a client that was upgrading their CallManager server this
weekend.  They powered down the server and pulled a drive.  They then
powered the server back up and tried to mirror a new drive - pretty
standard practice for backup and recovery on CallManager servers.

 

Unfortunately there was a problem and the drive wouldn't mirror.  

 

Cisco's TAC engineer got an HP engineer on the phone to help
troubleshoot and the HP engineer told the customer and TAC that pulling
a drive and mirroring a new drive was not supported.  And that the array
only allows you to pull a drive it the array thinks the drive has
failed.  Again this was done on a server that had been powered down.

 

Needless to say our client was not happy since this is a pretty standard
practice and one that Cisco has even documented.  I need to understand
why the HP engineer said we should not be doing this.  As an ex partner
- I did this on a regular basis and never had issues.

 

If this is something that should not be done then we have a bigger
problem since a lot of our documentation references pulling a drive as a
backup procedure.  Any help and guidance would be appreciated since we
have to respond back to the client today.

 

Anita Dulude

Consulting Systems Engineer

Cisco Systems, Inc

 

 

 

Response:

 

Anita,

 

It is not supported as a method to backup a system.  Please provide the
links where it is documented and I will get someone from CallManager
product management to revise the document.

 

 

 

Dave English

Product Manager - MCS Platforms

Cisco

IP Communications Business Unit

 

 

 

Response:

 

I wanted to follow up from the links I sent you to see if the
documentation is correct or not.  This is critical since there are a lot
of engineers and clients following this procedure and if this is wrong -
a lot of documents will need to be updated.  I found Meetingplace
documents that document pulling drives also.  So this is definitely
beyond just CallManager.

 

Anita Dulude

Consulting Systems Engineer

Cisco Systems, Inc

 

 

 

Response:

 

Anita,

 

It is not supported.  The documents are wrong and should be corrected.
I have asked Wade Hamblin of CallManager Product Management to have the
docs revised.

 

 

 

Dave English

Product Manager - MCS Platforms

Cisco

IP Communications Business Unit

 

 

 

 

 

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