[cisco-voip] 4.1(3) to 5.X Appliance Servers

Thu Jan 4 19:26:58 EST 2007

If no one know..... I'll let you know as I already have a call in with
my SE and he is going to the product manager.

Scott

________________________________

From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Thursday, January 04, 2007 3:39 PM
To: Voll, Scott
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 4.1(3) to 5.X Appliance Servers

Not a clue... I would guess the Cisco guys know... 

So, Cisco guys, when is an IPCC for CCM5 that is based on 4.0 going to
come out?

Jonathan

On 1/4/07, Voll, Scott <Scott.Voll at wesd.org> wrote:

Well that is going to slow down my upgrade to 5.x.  I was under the
impression tha 4.5 was based on 4.0....... <Bummer>.  Any idea when
IPCCx 5.x will be out?

Scott

________________________________

From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Thursday, January 04, 2007 2:46 PM

To: Voll, Scott
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 4.1(3) to 5.X Appliance Servers

No, UCCx 4.5 is just IPCC 3.5 with a patch to connect to CCM5

If you want latest and greatest, go to IPCC4.0(4)sr1

It is more than just failover... I haven't played with it, but the Cisco
architect-dude who proofs our BOMs told me that 4.0 is light years ahead
of 4.5

I actually haven't touched 4.5, but I have heard so many horror stories
about it that I am staying away.

Supposedly Cisco is working to rectify this, but we will have to see... 

Next week I was supposed to install a 5.1 system, but they have a pretty
large call center (~60 agents and twelve queues...) and we are doing
them up with 4.2(3) and IPCC 4.0 (with HA)...

You have to realize that it isn't just the high availability, it is the
absence of a need for that stupid share on the IPCC server for
licenses... It is the automatic recovery of CAD int he event of a minor
WAN hickup... It is the simplification of team management (you only have
to use the admin tool for building macros, reason codes and work flow
groups... once those are done, you never have to touch that thing again
(you build the teams under the RMCM subsystem - Teams)). 

Jonathan

On 1/4/07, Voll, Scott <Scott.Voll at wesd.org> wrote:

Is IPCCx 4.5 based on 3.5 or something?  I thought IPCCx 4.5 was based
on 4.0 just without HA.  Am I wrong?

Scott

________________________________

From: Jonathan Charles [mailto: jonvoip at gmail.com] 
Sent: Thursday, January 04, 2007 1:36 PM
To: Voll, Scott
Cc: cisco-voip at puck.nether.net

Subject: Re: [cisco-voip] 4.1(3) to 5.X Appliance Servers

Unity is 4.2(1) with TSP 8.1(3)

There is no call center at that site...

I will not upgrade a customer who is running IPCC 4.0 to CCM5... I think
IPCC 4.5 is a step backwards (I really like the features and config for
4.0).

Haven't run into any problems, but then again, they aren't doing
anything that interesting... (just phones and voicemail...)

Personally, I don't think there is anything that special about CCM5 for
most customers... though it is seriously looking like Cisco is forcing
people to the 5.x train (it looks like it is getting harder and harder
to order the 4.2 part numbers...)

Once Presence is fully realized with the Cisco Unified Client, it might
get very interesting, but at the moment, it is just something new and
strange to play with. 

So far it has been a week since 5.1.1 went live and I haven't heard a
word from them.

Jonathan

On 1/4/07, Voll, Scott < Scott.Voll at wesd.org
<mailto:Scott.Voll at wesd.org> > wrote:

Jonathan-

Your running 5.1.1a live now?  What differences have your end users
notices going from 4.1 to 5.1?

Are you running IPCCx?  What version of Unity?

Please explain, licensing "easy as hell".

Thanks

Scott

PS. I would like to upgrade March.

________________________________

From: Jonathan Charles [mailto: jonvoip at gmail.com] 
Sent: Thursday, January 04, 2007 11:06 AM
To: Ryan Ratliff
Cc: Nick Kassel; Voll, Scott; cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] 4.1(3) to 5.X Appliance Servers

But there is no way to apply a DMA to an already built CCM5 box...
AFAIK...

Actually, what we did was we got new servers for CCM5 (the old ones
sucked a lot), and we installed CCM4.1(3)sr3b on one of them.

We then restored our backup to it and ran DMA on that server, got the
file and offloaded it to an FTP server. 

We then blew the box away with CCM5.0(4), restored the DMA during the
install, got it licensed (easy as hell), and upgraded it to 5.1(1).

We then played with it for a few days, made sure everything migrated
correctly (it did), all the while still running 4.1 live...

Then, in a flash (actually one night), we changed the DHCP scope to
point to the new Pub (we also built the two subs during this period),
and we changed the call agent on the MGCP gateways.

Once we were sure the gateways were up and registered, we started
rebooting phones and making test calls... everything worked fine. 

We killed the old system a few days later.

So, we never ran DMA on the live CCM pub...

Jonathan

On 1/4/07, Ryan Ratliff <rratliff at cisco.com> wrote:

Yes and no... 

Yes because you can very much run DMA on your existing server and
install CM 5 on your new server.  There is no such thing as a pre-
built CM 5 box however.   Just like with previous versions of CM the
hostname and IP address are set during OS install and when upgrading 
(currently) you cannot change the hostname or IP address of the
server or the migration fails.   I believe 5.1 new installs will
allow you to change hostname/ip address during the install but don't
quote me on that :) 

The 4.1 migration to 5.x is very similar to the 3.2 upgrade to 3.3 or
later.  You take the backup of the old version with the specific
backup version (DMA in this case).  Then you do the install on the
new server and tell it you are upgrading.  During the CM install it 
will ask for the backup file and it will import the data at that
time.    The only time you can migrate your 4.1 data is during the CM
install.   The cool thing now though is instead of a set of OS disks
and a set of CM disks you have one DVD that installs the OS and 
CallManager at the same time.

-Ryan

On Jan 4, 2007, at 12:09 PM, Nick Kassel wrote:

So I can run the DMA on the old Publisher and apply it to the pre
built appliance model.

From: Voll, Scott [mailto: Scott.Voll at wesd.org]
Sent: 04 January 2007 17:05
To: Nick Kassel; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] 4.1(3) to 5.X Appliance Servers

Same idea as upgrading a box.  You run the utility to backup your 4.1
install and restore to the new box.  I can't remember the utility off
hand.

Scott

From: Nick Kassel [mailto: Nick.Kassel at Charles-Stanley.co.uk]
Sent: Thursday, January 04, 2007 8:50 AM
To: Voll, Scott; cisco-voip at puck.nether.net 
Subject: RE: [cisco-voip] 4.1(3) to 5.X Appliance Servers

Sorry, what I actually meant was, servers that are pre built with
Call Manager already installed, not one where we will install Call
Manager ourselves. 

From: Voll, Scott [mailto:Scott.Voll at wesd.org]
Sent: 04 January 2007 16:40
To: Nick Kassel; cisco-voip at puck.nether.net 
Subject: RE: [cisco-voip] 4.1(3) to 5.X Appliance Servers

All CM 5.x servers are Appliances.  So I think you need to be looking
at upgrading.

Scott

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-
bounces at puck.nether.net] On Behalf Of Nick Kassel
Sent: Thursday, January 04, 2007 8:39 AM 
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 4.1(3) to 5.X Appliance Servers

We are soon going to be going to 5.X and we will more than likely be
getting the appliance servers, can anyone point me in the direction
of documentation for upgrading to appliance models, the only
documentation I can find it for installing or upgrading another box.

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