[cisco-voip] DTMF to Unity stopped working after CCM upgrade

[Jonathan Charles]

What gateway?

This is a Cisco IP Phone on the same subnet as CCM and Unity...

If they hit the messages button, Unity answers, asks them to enter
their password... but Unity doesn't get the DTMF and ignores all key
presses.

If they go off hook and then hit messages (or dial the vmail pilot
manually) everything works fine.

We also see this on the 7920s when you hold down the '1' key...



Jonathan

On 7/1/07, Paul Choi <asobihoudai at yahoo.com> wrote:
> First things first, what is the gateway seeing instead
> of your voicemail pilot when they don't get dialtone
> before pressing the voicemail key?
>
>
> --- Jonathan Charles <jonvoip at gmail.com> wrote:
>
> > Unity version 4.0(5) - TSP v 8.2.1
> > CCM version 5.1.1b...
> >
> > If users just hit the messages button on their
> > phones, Unity will not
> > get DTMF... (problem existed with TSP 8.1.2, I
> > upgraded to 8.2.1, no
> > fix)... If they go off hook and then hit messages,
> > DTMF works fine.
> >
> > DTMF also works fine for all inbound calls from the
> > PSTN...
> >
> > Phone load is 8.0.4 for the 7960s... (all are
> > 7960s...)
> >
> > Any ideas?
> >
> >
> >
> > Jonathan
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
>
>
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