[cisco-voip] Troubleshooting Help

[Todd Franklin]

Version 12.3(11)T9
MGCP

On 7/5/07, Voll, Scott <Scott.Voll at wesd.org> wrote:
>
>  VGW = Voice Gateway = 2801 with PRI
>
>
>
> What version on the 2801 with PRI?  Running H323 or MGCP
>
>
>  ------------------------------
>
> *From:* Todd Franklin [mailto:toddnh65 at gmail.com]
> *Sent:* Thursday, July 05, 2007 10:19 AM
> *To:* Voll, Scott
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Troubleshooting Help
>
>
>
> The PRI terminates on a separate 2801.  My CCM is a 4.2sr5a (from what I
> can gather!)  I don't know what VGW means, is the VGW something to do with
> the 2801?  I have no errors about a lack of DSPs, when we did run low on
> them, that usually got logged in CCM.  There is no firewall between CCM and
> the PRI.
>
> Thanks for the ideas!  I am now looking and digging!!
>
>  On 7/5/07, *Voll, Scott* <Scott.Voll at wesd.org > wrote:
>
> Where is the PRI terminating on?  the same 2801?
>
>
>
> What version of CM / VGW w/ PRI?
>
>
>
> Do you have enough DSP's?
>
>
>
> What codec is being ran in region and VGW?
>
>
>
> Any Firewalls between phone / CM / VGW?
>
>
>
> Scott
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]
> *On Behalf Of *Todd Franklin
> *Sent:* Thursday, July 05, 2007 9:58 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Troubleshooting Help
>
>
>
> Hey everyone.  I will try to keep this short, but supply as much
> information as possible.
>
> On june 28th, and again today on July 5, we have had this issue:
>
> If you are outside, and call in on a line that comes in on our PRI, the
> person receiving the call cannot hear you at all.  Yet you can hear them
> perfectly.
> If you are outside, and call in on a line that comes in our PRI with an
> automated attendant, no input is accepted.  (i.e. Press 1 for this, 2 for
> that, if you press a key, the greeting just keeps going.  If you dial an
> extension, the greeting just keeps going).
> If you are inside, and dial out (we use a 9 to get an outside line, this
> puts you out on the PRI), the phone will show that the call is connected,
> yet you cannot hear anything at all.  No phone ring, nothing.
> Today, I pressed 9, and dialed the automated weather phone in town, I got
> connected to an Engineering firm 15 miles away.  I hung up, dialed the same
> weather phone, and got the very same Engineering firm 15 miles away.
> Also today, occasionally I would pick up my handset, and be right in the
> middle of someone's phone conversation.
> In both cases, if you call in to a line that is POTS going into a 2801,
> you are fine.  And if you call out using a POTS line, you are fine (even
> though the POTS outbound line is on a 2801).
>
> All this led me to believe it was a phone company issue, yet the assure me
> it was definitely not.  I had not rebooted my CCM in over a year, so I
> rebooted it.  Both instances, in less than an hour, things go back to
> normal, but needless to say, the issue is killing me!  Where would I start
> to look for ideas on what is happening??
>
> Would appreciate any help at all!
>
>
>
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