[cisco-voip] Unity Greeting

[Pat Hayes]

There's actually two things you can do here, depending on what sort of 
phone system Unity is integrated with:

1. Change the DelayBeforeOpening setting in your switch integration file 
(\Commserver\IntLib\Cisco0002.ini for skinny integrations). Set this to 
2 or 3 to add a delay of a few seconds before Unity starts playing a 
greeting after answering. Careful with this, though, as the delay will 
be added on all calls, so you can't make it too long. This should work 
for any phone system.

2. If you are integrated with Callmanager, as the original poster is, 
you can upgrade to TSP 8.2(1). With that version, any time the audio 
stream is changed/redirected (as would be the case when transferring a 
user to vm), Unity will restart the playback of whatever greeting it is 
playing. I know this works for me with Unity 4.2 and 5.0, not sure 
exactly what other versions though, as it is not well documented at the 
moment :-)

-------- Original Message  --------
From: "Voll, Scott" <Scott.Voll at wesd.org>
To: "Erik Stillman" <erik.stillman at shearman.com>, cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity Greeting
Date: 7/11/2007 5:26 PM

> ;-)  have the users weight a couple seconds before they start there
> greeting ;-)
> 
> I asked the same thing and Tac said change your greeting to include a
> couple seconds of silence before hand.
> 
> Scott
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Stillman
> Sent: Wednesday, July 11, 2007 1:28 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Unity Greeting
> 
> Hi
> 
> We have a Direct To Voicemail Transfer set up on a CTI Route Point.
> 
> Users can dial star (*) followed by the extension and go directly into
> voice mail.
> The problem is that Unity starts the greeting immediately which gets
> missed
> when used to transfer an outside call.
> 
> 
> I  went into the Route Point and set a No Answer duration to 4 seconds
> but
> it still goes straight to voice mail.
> So I reverted back to checking all calls to voice mail.
> 
> 
> Is there anything on the Unity side we can do?
> 
> 
> Thanks
> 
> Erik
> 
> 
> 
> 
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