[cisco-voip] IPCC questions?

[Jonathan Charles]

By default, all contacts coming into a script have a priority of 1.

To change priority, you can set the priority in the script, or
increment it, etc.

Don't know about the reporting...


J

On 7/16/07, Miguel Gallo Jr <miguelg at fiu.edu> wrote:
>
> Hello,
>
> We are currently using IPCC Express version 3.1.3 and would like to know how
> to set up priority queueing.  Also if possible we will also like to know if
> there is a way of obtaining a report that shows how many times a menu option
> has been piked. We are currently doing the last by means of a separate route
> point but will prefer to do so within the same application. We are using
> crystal reports.
>
> Thanks
>
> Miguel E. Gallo
>  Telecommunications Service Specialist
>  Florida International University
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>