[cisco-voip] IPCC Music On Hold with Option to VM

[Matt Slaga (US)]

There is an easy way to do this, set your menu step with a prompt that
includes the information about pressing one, then followed by music in
the same audio file.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Thursday, July 19, 2007 11:45 AM
To: Joanne Thompson; cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] IPCC Music On Hold with Option to VM

 

I don't know if that is an option in ipccx.  My script plays a prompt to
press 1 for VM.  If they don't press 1 then it goes to hold music for 60
seconds then asks again in a loop.  I don't believe you can get a digit
while on hold.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joanne Thompson
Sent: Thursday, July 19, 2007 8:31 AM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] IPCC Music On Hold with Option to VM

 

I am developing a script that, while the user is queued, will ask the
user to press 2 at any time to leave a vm. 


Music will be then be played and if they press 2 while it is playing
they will be sent to vm. 

I tried using a menu, but it will play the entire wav file and not hit
the user input timeout of 60 seconds. 

I also tried using the Get Digit String  function and it does the same
thing..plays the entire prompt. 

Anybody have any ideas? I don't want to have to edit the wav file.

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