[cisco-voip] ipcc express MOH selection

[Erik Erasmus (E)]

Hi Chris

 

Ok. I have two groups of cti ports - do you mean I have to go and on
each cti port per group select the MOH file. If this is the case - I
will try and use the common profile functionality so that I can change
it once for all ports in a group.

 

Will try 

 

 

Regards

erik

 

________________________________

From: Clouse, Chris [mailto:chris.clouse at berbee.com] 
Sent: Friday, July 20, 2007 1:34 PM
To: Erik Erasmus (E)
Subject: RE: [cisco-voip] ipcc express MOH selection

 

You either need to play a WAV file directly or you need to break up
your CTI ports in CallManager into two groups and assign different MOH
files there.

 

Christopher Clouse, CCNP CCDP CCVP MCP Network+

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Friday, July 20, 2007 5:06 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ipcc express MOH selection

 

Hi

 

Does anyone know how one can select the specific MOH used for an IPCC
express customer service Queue script. I have more than on script
application and currently the scripts all use the default call manager
MOH -- SampleAudio source. If possible I would like to use a different
hold music on one of the script applications when callers go on hold.
I tried changing the MOH source on the call manager side under the cti
routepoint linking to the scripts jtapi trigger point but this did not
seem to make a difference.

 

In the scripts under the hold step - also - no parameters to specify a
specific MOH file.

 

 

Any help will be appreciated

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