[cisco-voip] Repost - Attendant Console presence...

Mon Jun 4 16:14:24 EDT 2007

give this a shot.   for your 'ac' user, ensure that you have a
properly configured 'subscribe css' that has visibility to the
partitions for the dn's you want to monitor.

i know the subscribe css definately plays a role with presence but
cant remember if ac needs this or not.

justin

On 6/4/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> Which users, the AC users or the AC-special user?
>
> Or the end-users?
>
>
>
> Jonathan
>
> On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > AC gets it's pseudo "presence information" from the user accounts.
> > These accounts need to be application users, and they need the CTI super
> > provider set as well.  4.x worked the same way.  Call routing is based
> > on pilot points, user information comes from ac account being associated
> > with devices.
> >
> > -----Original Message-----
> > From: Jonathan Charles [mailto:jonvoip at gmail.com]
> > Sent: Monday, June 04, 2007 1:24 PM
> > To: Matt Slaga (US)
> > Cc: Patrick Diener; cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] Repost - Attendant Console presence...
> >
> > Yes.
> >
> > AC works fine, except for presence.
> >
> >
> >
> > Jonathan
> >
> > On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > > Well, did you create the pertinent users for 5.x?
> > >
> > >
> > http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_ad
> > > ministration_guide_chapter09186a00806b7f16.html#wp1145819
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Jonathan Charles [mailto:jonvoip at gmail.com]
> > > Sent: Monday, June 04, 2007 12:18 PM
> > > To: Matt Slaga (US)
> > > Cc: Patrick Diener; cisco-voip at puck.nether.net
> > > Subject: Re: [cisco-voip] Repost - Attendant Console presence...
> > >
> > > There is no DCD... it is ccm5.1.1b
> > >
> > >
> > > Jonathan
> > >
> > > On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > > > Check to make sure you created the "ac" user in DCD with password
> > > 12345.
> > > >
> > > > -----Original Message-----
> > > > From: cisco-voip-bounces at puck.nether.net
> > > > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > > > Charles
> > > > Sent: Monday, June 04, 2007 11:19 AM
> > > > To: Patrick Diener
> > > > Cc: cisco-voip at puck.nether.net
> > > > Subject: Re: [cisco-voip] Repost - Attendant Console presence...
> > > >
> > > > Yeah...
> > > >
> > > > AC works fine... except for this... someone suggested the Windows
> > FW,
> > > > but it is disabled... someone else suggested disabling their AV...
> > but
> > > > I haven't tried it yet.
> > > >
> > > >
> > > > Jonathan
> > > >
> > > > On 6/4/07, Patrick Diener <patrick.diener at gmail.com> wrote:
> > > > > I suppose CTI Manager Service and the CTI User and Password that
> > is
> > > > > used by the TCD service has been checked...
> > > > >
> > > > > and the AC Application has been downloaded from the currently
> > > running
> > > > > CCM Version...
> > > > >
> > > > > Regards
> > > > > Patrick
> > > > >
> > > > > On 6/4/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > > > OK, so, we have installed attendant console on four different
> > PCs,
> > > > no
> > > > > > hunt groups, just a user with AC and the main number on her
> > > phone...
> > > > > > she routes the calls where they need to go...
> > > > > >
> > > > > > For speed dials and the directory we just have the question-mark
> > > of
> > > > doom...
> > > > > >
> > > > > > How do we get presence to work?
> > > > > >
> > > > > > I have tried all of the previous suggestions... setting the
> > > > interface,
> > > > > > etc. No luck...
> > > > > >
> > > > > > Call Control is up, the user is online... I have no idea why
> > this
> > > > doesn't work.
> > > > > >
> > > > > >
> > > > > >
> > > > > > Jonathan
> > > > > > _______________________________________________
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> > > > > >
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