[cisco-voip] Message Waiting Indication Fixes?

Fri Jun 29 17:23:41 EDT 2007

I would hate to lead you down the wrong path but my understanding is that the TSP software is used to provide connectivity between Call Manager and Unity. I guess the other choice would be SIP but I do not know why that would be used. Anyway in the past TAC has recommended that we upgrade to the latest TSP version supported by our versions of Unity and Call Manager. Version recommendations can be found here:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html 

>>> "Miller, Steve" <MillerS at DicksteinShapiro.COM> 06/29/07 1:57 PM >>>
OK.  Now I really have to expose my lack of knowledge about protocol:
Assuming that this TSP upgrade only applies to SCCP (Skinny) protocol,
how can I be sure that's the protocol being used?  Is that always used
between the CM and Unity? Thank you!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

-----Original Message-----
From: STEVEN CASPER [mailto:SCASPER at mtb.com] 
Sent: Friday, June 29, 2007 10:24 AM
To: Miller, Steve; Pat Hayes; Paul Choi
Cc: cisco-voip at puck.nether.net 
Subject: RE: [cisco-voip] Message Waiting Indication Fixes?

From TSP release notes

Cisco Unity-CM TSP enables the Skinny Call Control Protocol (SCCP)
connection between
Cisco Unity and Cisco CallManager or between Cisco Unity and Cisco
CallManager

So perhaps an upgrade of the TSP would  fix some MWI problems. 

>>> "Miller, Steve" <MillerS at DicksteinShapiro.COM> 06/29/07 9:29 AM >>>
In what way? 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

-----Original Message-----
From: STEVEN CASPER [mailto:SCASPER at mtb.com] 
Sent: Thursday, June 28, 2007 11:23 AM
To: Pat Hayes; Paul Choi
Cc: Miller, Steve; cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Message Waiting Indication Fixes?

Does the TSP effect MWI functionality?

>>> "Pat Hayes" <pat-cv at wcyv.com> 06/27/07 8:06 PM >>>
That's true...but this is on the Unity server...

-------- Original Message  --------
From: Paul Choi <asobihoudai at yahoo.com>
To: Pat Hayes <pat-cv at wcyv.com>, "Miller, Steve" 
<MillerS at DicksteinShapiro.COM>
Cc: cisco-voip at puck.nether.net, Peterson_Erik at aac.com,
WOCAMPO at broward.org 
Subject: [cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 7:55 PM
> My understanding is that you're never supposed to
> restart CCM services from the Admministrative Services
> control panel but rather use the web-based CCM control
> panel to control the status of services lest you like
> being bald by yanking all of your hair out in one big
> tug.
>
> --- Pat Hayes <pat-cv at wcyv.com> wrote:
>
>   
>> Just go to the services control panel and right
>> click on the service, 
>> there will be a restart option there.
>>
>> -------- Original Message  --------
>> From: "Miller, Steve" <MillerS at DicksteinShapiro.COM>
>> To: pat-cv at wcyv.com, WOCAMPO at broward.org 
>> Cc: Peterson_Erik at aac.com,
>> cisco-voip at puck.nether.net 
>> Subject: [cisco-voip] Message Waiting Indication
>> Fixes?
>> Date: 6/27/2007 7:02 PM
>>     
>>> Thanks!  How do I restart the service?  Do I
>>>       
>> de_activate then re-activate?
>>     
>>> Steve Miller
>>> Telecom Engineer
>>> Dickstein Shapiro LLP
>>> 1825 Eye Street NW | Washington, DC 20006
>>> Tel (202) 420-3370 
>>> Fax (202)-330-5607
>>> millers at dicksteinshapiro.com 
>>>
>>> ----- Original Message -----
>>> From: Pat Hayes <pat-cv at wcyv.com>
>>> To: Ocampo, Walter <WOCAMPO at broward.org>
>>> Cc: Peterson_Erik at aac.com <Peterson_Erik at aac.com>;
>>>       
>> cisco-voip at puck.nether.net 
>> <cisco-voip at puck.nether.net>; Miller, Steve
>>     
>>> Sent: Wed Jun 27 18:34:59 2007
>>> Subject: Re: [cisco-voip] Message Waiting
>>>       
>> Indication Fixes?
>>     
>>> A good tip indeed, but the $UCInbox view applies
>>>       
>> to Domino integrations 
>>     
>>> and the original poster said they have an Exchange
>>>       
>> integration.
>>     
>>> Steve - I'd suggest you check your app log. When a
>>>       
>> resync starts and 
>>     
>>> finishes, it writes an informational (not error or
>>>       
>> warning) message from 
>>     
>>> CiscoUnity_Notifier to the event log. Filter on
>>>       
>> those to find what has 
>>     
>>> been going on.
>>>
>>> MWI will be out of sync for at least some people
>>>       
>> until the resync 
>>     
>>> finishes. So, if you filter as per above and see
>>>       
>> that the last message 
>>     
>>> indicated it was starting a resync, things are
>>>       
>> going to be messed up 
>>     
>>> until you can get it to finish.
>>>
>>> One last thing - I've seen the resync process take
>>>       
>> waaay longer than 
>>     
>>> normal after an exchange outage. If you had one of
>>>       
>> those, I'd suggest 
>>     
>>> restarting the AvMsgStoreMonitorSvc (which, will
>>>       
>> kick off another 
>>     
>>> resync...but in theory, it'll be much faster :-)
>>>       
>> ).
>>     
>>> HTH,
>>> Pat
>>>
>>> -------- Original Message  --------
>>> From: "Ocampo, Walter" <WOCAMPO at broward.org>
>>> To: Peterson_Erik at aac.com,
>>>       
>> cisco-voip at puck.nether.net 
>>     
>>> Subject: Re:[cisco-voip] Message Waiting
>>>       
>> Indication Fixes?
>>     
>>> Date: 6/27/2007 4:47 PM
>>>
>>>   
>>>       
>>>> This is a tip from Cisco Unity Deployment and
>>>>         
>> solutions guide.
>>     
>>>> A useful troubleshooting tip if unity reports
>>>>         
>> incorrect voice messages counts or MWI lamps does
>> not activate as expected is to look in the
>> ($UCInbox) and see the messages appearing. If  a
>> message appear in the regular inbox but not the
>> ($UCInbox), that message likely does not have the
>> UCInbox field present. Moreover, the router task
>> concludes that the recipient is not DUC-enable. 
>>     
>>>> Regards,
>>>>
>>>> Walter Ocampo
>>>> System Network Analyst
>>>> Office of Information Technology
>>>> 540 S.E 3rd. Ave, Suite 300
>>>> Fort Lauderdale, FL 33301
>>>> (954) 357 8041 Cell (954) 632 8228
>>>> wocampo at broward.org 
>>>>  
>>>>
>>>> -----Original Message-----
>>>> From: cisco-voip-bounces at puck.nether.net 
>>>>         
>> [mailto:cisco-voip-bounces at puck.nether.net] On
>> Behalf Of Peterson_Erik at aac.com 
>>     
>>>> Sent: Wednesday, June 27, 2007 4:26 PM
>>>> To: cisco-voip at puck.nether.net 
>>>> Subject: Re: [cisco-voip] Message Waiting
>>>>         
>> Indication Fixes?
>>     
>>>> Also, check in the Telephony Integration Manager
>>>>         
>> for how many ports are 
>>     
>>>> set to do MWI dial out.
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net 
>>>>
>>>>         
>> https://puck.nether.net/mailman/listinfo/cisco-voip 
>>     
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net 
>>>>
>>>>         
>> https://puck.nether.net/mailman/listinfo/cisco-voip 
>>     
>>>>     
>>>>         
>>>
>>>       
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