[cisco-voip] IPCC Supervisor Desktop

[Ed Leatherman]

We get this from time to time also Carlos... I'm not sure what causes it.
we're running 4.0.4 with the latest SR. Reseting the CRS engine gets rid of
it at least for us, and I havent seen where it impacts any historical
reports.. mainly its just confusing for the supervisors and is highly
annoying.

On 5/25/07, CarlosOrtiz at bayviewfinancial.com <
CarlosOrtiz at bayviewfinancial.com> wrote:
>
>
> We have a problem with the Supervisor Desktop and the Team Skills Stats
> report.   The Column labeled "Oldest in Queue" is supposed to show the
> amount of calls waiting in queue and the wait time of the caller to be
> served next (longest current wait time).   This is only relevant when there
> are no agents ready to take the next call.  In the screenshot below you will
> see that I have 2 agents ready to take calls but the "Oldest in Queue" shows
> 1 caller but no time is incrementing.  This just remains there all day
> inaccurately.  Has anyone seen this or been able to determine a cause?
>
>
>
> Carlos
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> cisco-voip at puck.nether.net
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>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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