[cisco-voip] 7911 factory default reset

[keli at carocomp.ro]

Then I hope this page has got a typo on it:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guide09186a00807b806b.html
since I've got CME 4.0(2), but the closest match of firmware I've  
found is something with files having 8-0-3-33 versions

Then again, it MIGHT have been related to network-locale settings,  
that was (accidentally maybe?) set to IT for the first position  
(though US for the rest) - when I verified #sh telephony-service

Anyway, 7906/7911 phones are a PITA, compared to the 7905 series. Who  
says, you need a tftp server for the factory reset of a lousy phone  
anyway? ... [/rant]

thanks for all the answers,
   Zoltan

("Daniel A. Abelski" <daniel.abelski at gmail.com>):

> its the load file
>
> Here
> http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guide09186a00807aae21.html
>
> it is said:
>
> When configuring the load command for  Java-based IP phones, such as
> the Cisco Unified IP Phone 7906G, 7911G, 7941G, 7941GE, 7961G, 7961GE,
> 7970G, and 7971G, configure only the filenames that are marked with an
> asterisk (*) in the table below.
>
> and here for different ver. of firmware.
>
> SCCP11.7-2-1-0S.loads*
> term06.default.loads term11.default.loads
> cvm11.7-2-0-66.sbn
> jar11.7-2-0-66.sbn
> dsp11.1-0-0-73.sbn
> apps11.1-0-0-72.sbn
> cnu11.3-0-0-81.sbn
>
>
> SCCP11.8-0-3S.loads*
> term06.default.loads
> term11.default.loads
> cvm11sccp.8-0-2-25.sbn
> jar11sccp.8-0-2-25.sbn
> dsp11.1-1-2-26.sbn
> apps11.1-1-2-26.sbn
> cnu11.3-1-2-26.sbn
>
>
> SIP11.8-2-1S.loads*
> term06.default.loads
> term11.default.loads
> apps11.8-0-2-55.sbn
> cnu11.8-2-0-55.sbn
> cvm11sip.8-2-0-55.sbn
> dsp11.8-2-0-55.sbn
> jar11sip.8-0-2-25.sbn
>
> So. You need the SIP11.8-2-1S.loads file and you should add to config
>
> load 7906 SCCP11.7-2-1-0S     for example
>
> 2007/5/27, keli at carocomp.ro <keli at carocomp.ro>:
>> In the mean time, this sort-of turned out to be the problem.
>>
>> The phone is connected to a CCME, and the router did not have the
>> proper firmware files loaded. Once I did that, this phone recovered.
>>
>> However, since I uploaded a newer firmware, that what was on the
>> phones, I restarted all the phones, and now I have a different phone
>> going crazy.
>>
>> It can access the tftp server, it can download all the firmware files,
>> but then it just keeps rebooting, with "Resetting..." appearing once
>> in a while on the phone. It has this loop, where it's powering up once
>> with a checkmark, once with an X in that lower-left corner of the
>> screen and keeps rebooting continuously.
>>
>> It has power, it gets DHCP, it's in the proper VLAN, the PC after it
>> is working ok etc ...
>>
>> In the CCME telephony-service config, what is the proper filename for
>> load 7911 ????
>> since I've seen various configs on the net, some claiming the jar
>> file, some the SCCP and even some the apps file. Does anybody know for
>> sure?
>>
>> thanks,
>>   Zoltan
>>
>> Quoting Paul Choi <asobihoudai at yahoo.com>:
>>
>>> Can your phone talk to the tftp server properly?
>>>
>>>
>>> --- keli at carocomp.ro wrote:
>>>
>>>> Hi!
>>>>
>>>> I have a 7911G phone, with POE, that had problems
>>>> starting up - got
>>>> stock in the DHCP phase. It seemd like bad cabling,
>>>> but it behaved the
>>>> same plugged directly into the switch (Cisco POE
>>>> switch).
>>>>
>>>> So I tried a factory reset, but it won't recover.
>>>> I'm not sure wether
>>>> I completed the procedure correctly though:
>>>>   - reset the phone with the # pressed
>>>>   - then press 123456789*#0 in sequence
>>>>
>>>> The prone now enters the "Upgrading" phase, reboots,
>>>> with a circle
>>>> icon (bullet?) in the lower left corner (where
>>>> normally a checked
>>>> checkbox resides) then it begins the upgradeing
>>>> proces all over again.
>>>>
>>>> In the mean time, it recieves an IP adress from DHCP
>>>> and can be pinged
>>>> for a shor while.
>>>>
>>>> How do I exit this loop?
>>>>
>>>> thanks,
>>>>    Zoltan
>>>>
>>>
>>>
>>>
>>>
>>>
>> ____________________________________________________________________________________
>>> Don't pick lemons.
>>> See all the new 2007 cars at Yahoo! Autos.
>>> http://autos.yahoo.com/new_cars.html
>>>
>>
>>
>>
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>
>
> -- 
> Regards,                    |        С Уважением,
> Daniel A. Abelski        |        Абельский Даниил Александрович



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