[cisco-voip] IPCC Calls "Stuck" in Queue

[Sheeraz Saeed/NE/Karachi]

Christopher,

Also check your ICD queue Algorithm because call queuing depends on
Algorithm you are using or check whether you have adequate agents to
handle huge number of calls.

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Monday, March 31, 2008 10:11 PM
To: Gregory, Christopher D.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Calls "Stuck" in Queue

 

Christopher,

Short term, you can usually reset the CRS engine from the appadmin
control center to get rid of them, when you have an opportunity to
interrupt service. Obviously you'll want to track down the root cause so
they don't reappear, Joe's email is a good one on tracking that down.

On Mon, Mar 31, 2008 at 12:50 PM, Gregory, Christopher D.
<Christopher.Gregory at blackbox-vs.com> wrote:

 

I have a user that is reporting calls stuck in their queue. I am new to
IPCC and don't have a lot of knowledge of how to resolve. I don't even
know what information you may need to assist me. Any assistance would be
greatly appreciated. 

 




-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080401/d952b9c4/attachment-0001.html