[cisco-voip] Problems with QRT Viewer

[Nicolás Menoni]

Hello,

I configured QRT and can turn it on on the phone. But
when I open the 
QRT Viewer and click "Get Log" I get an error message:


QRT Folder does not exist !

Check if the CEF Service is Activated and Running.


The folder C:\Program Files\Cisco\QRT exists and
contains some XML-files. The version of CCM is 4.2(3).

Any idea?

thanks in advance!

Nicolas.


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