[cisco-voip] IPCC Online Voice Monitoring Problem

[Joe Pollere (US)]

Check that the agents PC is inline with their phone. Also  on that agent
phone check that Builtin Bridge is enabled and that Span to PC port is
enabled and Use g.722 codec is turned off. 

 

Joe

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ozan Oguz
Sent: Tuesday, April 15, 2008 3:09 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC Online Voice Monitoring Problem

 

Hi everyone,

 

We are using IPCC and CCM integration for call-center support in our
network. When I want to listen call-center agents with Cisco Supervisor
Desktop software (which is called online voice monitoring), only 1 agent
is not available for listening, but others are ok. I am clicking the
listening button but there is no sound from agent. All other agents are
listenable. What could be the problem? 

 

Best Regards.

 

Ozan Oguz

(CCDA , CCIE Written , HP-AIS)

 

 

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