[cisco-voip] CallManager and Queuing

[Ed Leatherman]

Not sure what your reason for excluding AC is so this might not be relevant.
I believe the third party ARC Console also does some call queuing, and
cisco's selling a small business console program that looks based on the ARC
Console product as well. Haven't used either one, just pointing them out.

On Tue, Aug 5, 2008 at 6:24 AM, Tim Smith <thsglobal at gmail.com> wrote:

> Hi Philip...
>
> Sorry that was an option I'd meant to exclude as well...
>
> I understand the queuing is also only available on broadcast
> distribution... (which is probably livable)
> But I dont think this is available in v4.2
>
> Cheers,
>
> Tim
>
>
> On 8/5/08, Philip Walenta <pwalenta at wi.rr.com> wrote:
>>
>>  Tim,
>>
>> You could alternately use the queuing function of Attendant Console.
>>
>> Only drawback - you need to load software on the PC's.
>>
>>  ------------------------------
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Tim Smith
>> *Sent:* Tuesday, August 05, 2008 3:18 AM
>> *To:* cisco voip
>> *Subject:* [cisco-voip] CallManager and Queuing
>>
>>
>>  Hi Guys,
>>
>> I have a small branch office. We are replacing their Nortel system with
>> CallManager 4.2.
>> Eventually they will probably get a Genesys contact center solution.
>>
>> We also have Unity Connection. I can think of a few tricks, but I dont
>> really want to go down that path.
>>
>> But in the interim...
>> There is a bit of a shortfall with the ACD setup they have currently.
>> The call distribution part is fine, we can do with Hunt group, least idle
>> and the Hlog key.
>> But, they also have a queuing function, if everyone is busy.
>>
>> I dont have the option to install IPCC express co-resident or standalone.
>>
>> I know there is the B-ACD script with CME.
>> I'm wondering if some sort of TCL script could be used.
>>
>> Functionality should be fairly basic.
>> Call would go to the hunt group in CallManager.. on busy / no answer it
>> would go to the TCL script.
>> Perform some sort of queuing treatment.
>> Then try and transfer back out.
>>
>> The problem I can see is how will the TCL script know the status of the
>> phones / hunt group.
>>
>> Any ideas if this would be possible? or any other creative solutions?
>>
>> Cheers,
>>
>> Tim.
>>
>>
>>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080805/45ed69cf/attachment.html>