[cisco-voip] CME 4.2 (XW7) / CUE Issue on UC520

[Rick Mancinelli]

I have a client with a UC520 running CME4.2 (release XW7).  CUE release is 3.1.

They have an auto attendant script with a couple of call-redirects in it as action items off of a menu.  (IE press 1, get transferred to extension 222 or whatever)  If the AA pilot number is dialed directly from a phone in the office, the call redirects from the menu work perfectly.  If the AA answers an outside call, however, the call redirects fail.  Not only do they fail, but they just hang with dead air.

On the CME console, a SIP debug shows the BYE/ALSO messages coming in from the CUE AA, but CME just sits there idle after the message is received.  The ALSO contains the redirect (as it should).

I'm puzzled (...and tired....and grumpy....)

Any ideas?

TIA,
Rick
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