[cisco-voip] CME 4.2 (XW7) / CUE Issue on UC520

Sun Aug 17 05:45:40 EDT 2008

Add this in global config:

voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service h450.3
 h323

Steven W. Miller
Network Programmer
Phone: 414-357-3138
Text: 4146998493 at messaging.sprintpcs.com
Cell: 414-699-8493

             "James Buchanan"                                              
             <jbuchanan at ctiusa                                             
             .com>                                                      To 
             Sent by:                  "Paul" <asobihoudai at yahoo.com>,     
             cisco-voip-bounce         "Rick Mancinelli"                   
             s at puck.nether.net         <rmancinelli at bisginc.com>,          
                                       <cisco-voip at puck.nether.net>        
                                                                        cc 
             08/14/2008 10:59                                              
             PM                                                    Subject 
                                       Re: [cisco-voip] CME 4.2 (XW7) /    
                                       CUE Issue on UC520                  

Rick,

When you do a “show voice call status” while a call is in progress, what
codec does it show?

Thanks,

James

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Paul
Sent: Thursday, August 14, 2008 10:44 PM
To: Rick Mancinelli; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CME 4.2 (XW7) / CUE Issue on UC520

Rick,

I don't see particularly anything out of place here. What happens when you
call an IP phone that is CFA to the AA pilot?

Paul

----- Original Message ----
From: Rick Mancinelli <rmancinelli at bisginc.com>
To: Paul <asobihoudai at yahoo.com>; "cisco-voip at puck.nether.net"
<cisco-voip at puck.nether.net>
Sent: Thursday, August 14, 2008 10:16:49 AM
Subject: RE: [cisco-voip] CME 4.2 (XW7) / CUE Issue on UC520
Paul,

My dial-peers are listed below.

dial-peer voice 5 pots
 description ** MOH Port **
 destination-pattern ABC
 port 0/4/0
 no sip-register
!
dial-peer voice 2000 voip
 description ** cue voicemail pilot number **
 destination-pattern 501
 session protocol sipv2
 session target ipv4:10.1.10.1
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 2001 voip
 description ** cue auto attendant number **
 translation-profile outgoing PSTN_CallForwarding
 destination-pattern 401
 session protocol sipv2
 session target ipv4:10.1.10.1
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 100 pots
 description **PRI incoming dial peer **
 translation-profile incoming AAA_Inbound
 incoming called-number .%
 direct-inward-dial
 port 0/2/0:23
!
dial-peer voice 102 pots
 description ** PRI 10 Digit Out dial-peer **
 translation-profile outgoing AAA_Outbound
 destination-pattern [2-9].........
 port 0/2/0:23
 no sip-register
!
dial-peer voice 103 pots
 description ** PRI International dial-peer **
 translation-profile outgoing AAA_Outbound
 preference 5
 destination-pattern 9011T
 port 0/2/0:23
 no sip-register
!
dial-peer voice 104 pots
 description ** PRI Emergency dial-peer **
 translation-profile outgoing AAA_Outbound
 preference 5
 destination-pattern 9911
 port 0/2/0:23
 forward-digits 3
 no sip-register
!
dial-peer voice 105 pots
 description ** PRI Emergency II dial-peer **
 translation-profile outgoing AAA_Outbound
 preference 5
 destination-pattern 911
 port 0/2/0:23
 forward-digits 3
 no sip-register
!
dial-peer voice 106 pots
 description ** PRI Directory Assistance dial-peer **
 translation-profile outgoing AAA_Outbound
 preference 5
 destination-pattern 9411
 port 0/2/0:23
 forward-digits 3
 no sip-register
!
dial-peer voice 2002 voip
 description ** cue prompt management (avt) application **
 destination-pattern 402
 session protocol sipv2
 session target ipv4:10.1.10.1
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 300 voip
 service cc_inbound
 destination-pattern 300
 session target ipv4:10.1.10.2
 incoming called-number 300
 dtmf-relay h245-alphanumeric
 codec g711ulaw
!

Let me know what you think.

TIA,
Rick

From: Paul [mailto:asobihoudai at yahoo.com]
Sent: Thursday, August 14, 2008 12:19 AM
To: Rick Mancinelli; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CME 4.2 (XW7) / CUE Issue on UC520

How are your dial peers setup?

----- Original Message ----
From: Rick Mancinelli <rmancinelli at bisginc.com>
To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Sent: Wednesday, August 13, 2008 9:03:37 PM
Subject: [cisco-voip] CME 4.2 (XW7) / CUE Issue on UC520
I have a client with a UC520 running CME4.2 (release XW7).  CUE release is
3.1.

They have an auto attendant script with a couple of call-redirects in it as
action items off of a menu.  (IE press 1, get transferred to extension 222
or whatever)  If the AA pilot number is dialed directly from a phone in the
office, the call redirects from the menu work perfectly.  If the AA answers
an outside call, however, the call redirects fail.  Not only do they fail,
but they just hang with dead air.

On the CME console, a SIP debug shows the BYE/ALSO messages coming in from
the CUE AA, but CME just sits there idle after the message is received.
The ALSO contains the redirect (as it should).

I’m puzzled (…and tired….and grumpy….)

Any ideas?

TIA,
Rick

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