[cisco-voip] Shared lines and Line button light on7941/7961/etc phones

[Erick Bergquist]

Well,

Lets say.. extension 1000 is shared across 3 phones

Phone A is talking on line 1000
Phone B's line button is red for 1000 (has no active call)
Phone C's line button is red for 1000 (has no active call)

User on Phone A is still on a call, a new call comes to 1000 and Phone
B picks it up.
Now their phone LCD display shows the info for the call they are on,
and the line button lamp is green

I could not find a way on the LCD to see if the other call was still
active on Phone A or not. The caller is wanting to talk to person with
Phone A but is waiting for person A to become available while on
person B's phones waiting.

This is an issue for shared lines in general across this environment,
not just this boss/receptionist example.



On Thu, Aug 28, 2008 at 8:39 PM, Mike Lydick <mike.lydick at gmail.com> wrote:
> If I understand  your question, Line state can be viewed on the shared line
> in the LCD. The icons change based on the line state. Alternatively
> Attendant console does show line state when setup properly.
>
> On Thu, Aug 28, 2008 at 8:52 PM, Jason Aarons (US)
> <jason.aarons at us.didata.com> wrote:
>>
>> I usually think of this as as the 'camp on' feature that we wish Attendant
>> Console had.  I hear ARC Console is great at this and more…-jason
>>
>>
>>
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Justin Steinberg
>> Sent: Thursday, August 28, 2008 7:57 PM
>> To: Erick Bergquist
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Shared lines and Line button light
>> on7941/7961/etc phones
>>
>>
>>
>> try disabling privacy on the three phones?
>>
>> On Thu, Aug 28, 2008 at 7:26 PM, Erick Bergquist <erickbee at gmail.com>
>> wrote:
>>
>> Hi,
>>
>> I think this is a limitation of the system, but thought I'd ask anyway....
>>
>> Call Manager 6.1 , have shared line on 3 phones and when someone else
>> on a call on the extension on the other phone, the line button shows
>> as red on phones with out a call on them. When a second call comes in
>> to that shared line and someone else picks it up, the line button
>> changes to green because they are on the call on their phone. But,
>> they are wanting to tell when the other person is on the phone or not
>> while they have someone else waiting on the line for them to become
>> free. But the line button lamp shows green because they have an active
>> call on it waiting for the other person to become free.
>>
>> So, the office setup is like, 2 receptionists and then the boss in a
>> closed office. The boss can answer the calls to on the shared line to.
>> The receptionists answer the calls a majority of time and then tell
>> the boss they have a call and they put the shared line on hold and the
>> boss picks it up off of hold.  They don't want to park the call or
>> transfer the call to another number.
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>
>
>
> --
> Best Regards,
>
> Mike Lydick
>
>