[cisco-voip] Phone is dialing out by itself

[Micah Bennett]

I am not sure how that would be possible.  I am the single point of
contact for the phone system and she has been working fine for over a
year.  Nothing has changed for her login since she was created.  We use
extension mobility, so the physical phones are associated to our
"RMUSER" for control by the CRS system.  Each agent has their associated
device profile.  

 

Thanks.

Micah Bennett 



  _____  

From: James Buchanan [mailto:jbuchanan at ctiusa.com] 
Sent: Monday, July 07, 2008 9:23 AM
To: Micah Bennett; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Phone is dialing out by itself

 

It seems that the agent's phone might be associated to another user. 

 

From: Micah Bennett [mailto:mbennett at als-xtn.com] 
Sent: Monday, July 07, 2008 9:19 AM
To: James Buchanan; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Phone is dialing out by itself

 

Yes, so far this has only been reported for one specific agent.

 

I have reinstalled the CAD software on her PC and that had no effect. 

Micah Bennett 

  _____  

From: James Buchanan [mailto:jbuchanan at ctiusa.com] 
Sent: Monday, July 07, 2008 9:04 AM
To: Micah Bennett; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Phone is dialing out by itself

 

Hello,

 

Is this one specific agent?

 

Thanks,

 

James

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Micah Bennett
Sent: Monday, July 07, 2008 8:54 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Phone is dialing out by itself

 

Hello group.  I am about to open a TAC case but wanted to see if anyone
has heard of this before.  

CCM 4.2.3 - CRS 4.05SR2

Call Center agent (using CAD and IP phone 7940) takes an incoming call
in our primarily inbound contact center.  Agent handles the call and is
in not ready state at the end to finish the call logs and update the
customer record.  While working, the agent phone automatically dials out
to a vendor.  This may or may not be the last person they talked to.
Agent has done nothing to initiate the call.  They are just working and
then suddenly hear the dial tone and DTMF tones on their headset.  We do
not have any type of automatic out dial system.  

I may try replacing the phone and see if the problem is the phone or the
software. 

Micah Bennett

Telecommunications Admin

Automated License Systems

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