[cisco-voip] TCL script IVR scenario !!!

[Ryan West]

Sinisa,

I would try issuing:
Show call application voice summary to show which scripts are already loaded, then you do a show call application voice and see the actual script.  For example, you could rewrite part of the session script if you wanted to by copying the output from the router and reloading as session2.  At least then you should be able to see what params can be set.

-ryan

From: Djokic Sinisa [mailto:sdjokic at mds.rs]
Sent: Tuesday, July 22, 2008 1:49 AM
To: Ryan West; 'cisco voip'
Subject: RE: [cisco-voip] TCL script IVR scenario !!!

hi ryan..


that's the part of the problem..
i haven't found it as a param, so i'm not able to edit it..maybe i haven't look on the right place..
so, if you or any of the crew know how to do it..
help is very apreciated..
:)..

thanx..

Sinisa Djokic
System Engineer
CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

[cid:image001.gif at 01C8EBD8.E40A4240]



MDS Informaticki inzenjering
Bul. Arsenija Carnojevica 170
11070 Novi Beograd, Serbia
Tel: +381 11 2015 200, 2015 273
Fax: +381 11 3194 954
www.mds.rs<http://www.mds.rs>
sdjokic at mds.rs<mailto:sdjokic at mds.rs>


________________________________
From: Ryan West [mailto:rwest at zyedge.com]
Sent: Monday, July 21, 2008 2:30 PM
To: Djokic Sinisa; 'cisco voip'
Subject: RE: [cisco-voip] TCL script IVR scenario !!!

Sinisa,

The timer is either a param value that is set to its default or it is hard coded in the script.  You should be able to edit and re-upload the script if you need to change the hard coded value.

-ryan

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Djokic Sinisa
Sent: Monday, July 21, 2008 2:25 AM
To: 'cisco voip'
Subject: [cisco-voip] TCL script IVR scenario !!!


hi guys..
does anybody has an idea how to support the following IVR scenario with a TCL script..


caller calls dedicated number..
IVR announces a prompt a asks caller to wait for the operator to answer the call..after that call is transfered to specific number ( operator )..
so the caller doesn't have to enter any digit, just wait for operator to answer after heared prompt..



well, with the app-b-acd-2.1.0.0.tcl, we have a drop-through-option to handle the call to specific number without hearing a prompt or entering any digits..
but, i didn't find any support for announcing the prompt and after specific timeout ( 2-3 seconds ) transfering a call to operator..
when prompt is played, if nobody enters a digit, it loops..


in the its-CISCO.2.0.1.0.tcl scripy on the other hand, we almost have what we want, but when prompts are played, timeout for tranfering a call to an operator is too long - about 10 secs..
and i'm not shre can we alter that timeout and how..


anybody has an idea?..


thanx..

Sinisa Djokic
System Engineer
CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

[cid:image002.gif at 01C8EBD8.E40A4240]



MDS Informaticki inzenjering
Bul. Arsenija Carnojevica 170
11070 Novi Beograd, Serbia
Tel: +381 11 2015 200, 2015 273
Fax: +381 11 3194 954
www.mds.rs<http://www.mds.rs>
sdjokic at mds.rs<mailto:sdjokic at mds.rs>


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