[cisco-voip] IPCC Scripts Debugging

[Tammie Robertson]

I was thinking it was in the trigger, so that makes sense.  But I have
broken my trigger in the process and cant recreate it. I deleted it and
also deleted it from the CTI Ports but when I try to re-create it, I get
this error:  	
* Failed to create the CTI Route Point and corresponding Line on Unified
CM.



-----Original Message-----
From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Tuesday, July 29, 2008 10:09 AM
To: Tammie Robertson
Cc: Bryan Nowak; Cisco VOIP Newsletter - puck.nether.net
Subject: Re: [cisco-voip] IPCC Scripts Debugging

Go to IPCC - Subsystems - RMCM - Contact Service Queues... you need to
match the name, exactly.



Jonathan

On Tue, Jul 29, 2008 at 8:50 AM, Tammie Robertson
<trobertson at alliedmachine.com> wrote:
> Thanks! Doing the reactive debug did point me to the Select Resource
> Trigger where it fails.  Says 'Failed to load CSQ because
> CSQ:CustSvcSkillQ is invalid'  I have the variable set to what I
believe
> it should be and what I set up for triggers, etc... but where does
this
> value actually point to? Where should I check to see why it doesn't
> recognize this value?
>
> Thanks!
>
>
> -----Original Message-----
> From: Bryan Nowak [mailto:n68851 at hotmail.com]
> Sent: Monday, July 21, 2008 10:40 PM
> To: Jonathan Charles; Tammie Robertson
> Cc: Cisco VOIP Newsletter - puck.nether.net
> Subject: Re: [cisco-voip] IPCC Scripts Debugging
>
> I agree with Jonathan that something is up with getting the call to
pass
> into IPCC.  But for the error when you debug, you need to do a
reactive
> debug if there's an Accept step in your script.  Otherwise, there is
no
> triggering contact and any step which refers to it will cause the
debug
> to
> fail (Accept, Play Prompt, Get Digit, etc.).  Once the test call is
> made, a
> reactive script window will open in the editor and then you can step
> through
> it.
>
> But if you are hearing snotty lady, you will likely find that the call
> never
> reaches the script -- and the reactive debug doesn't start.
>
> Bryan
> ----- Original Message -----
> From: "Jonathan Charles" <jonvoip at gmail.com>
> To: "Tammie Robertson" <trobertson at alliedmachine.com>
> Cc: "Cisco VOIP Newsletter - puck.nether.net"
> <cisco-voip at puck.nether.net>
> Sent: Friday, July 18, 2008 9:27 AM
> Subject: Re: [cisco-voip] IPCC Scripts Debugging
>
>
>> Snotty Lady usually comes on when a CSQ or a variable is screwed
up...
>> Check the spelling of the CSQ in the variable in the script.
>>
>> Then take a look at the MIVR logs, and search for 'error'...
>>
>> Also, from your error, it almost seems like JTAPI is kind of hosed...
>>
>>
>>
>> Jonathan
>>
>> On Fri, Jul 18, 2008 at 9:09 AM, Tammie Robertson
>> <trobertson at alliedmachine.com> wrote:
>> > I am trying to create a new script in IPCC for testing by copying a
>> > working script and just making changes as needed.  I made my
changes
> but
>> > yet when I test, it doesn't work. I get the "I'm sorry we are
> currently
>> > experiencing system problems..." So next step is to debug...
>> >
>> > My script starts as:
>> > Start
>> > Delay 1 sec
>> > Accept (--Triggering Contact--)
>> >
>> > Now when I debug it gets to Accept and then I get this error:
>> > Task:230000017566 AcceptStep is not a ContactApplicationTrigger.
I
>> > also get this same debug error on the working scripts.  So I really
> need
>> > to get past this to see why my testing script isn't working.
>> >
>> > CRS Editor Version 5.0
>> >
>> > Thanks!
>> >
>> >
>> > _______________________________________________
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>> > https://puck.nether.net/mailman/listinfo/cisco-voip
>> >
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>
>