[cisco-voip] Unity user name change and info store move problem

[Scott Voll]

is this UM?  are you using two different Mailstores and moving between the
different Mail stores is what is causing the problem?  if so, rerun
Permissions wizard on all Mailstore that will be used.

Scott

PS.  If I misunderstood the original post, I apoligize.



On Fri, May 30, 2008 at 11:16 AM, Pennington, Craig <cpennington at ncaa.org>
wrote:

> We have waited as much as several weeks between ID change (yes using
> ADUC) and info store move.  I have not tried it the other way around and
> will do that.  Once the problem starts it never stops.  I don't think
> Unity will let you change the alias for users imported from
> Exchange....Does it?  Also, even removing the user from unity and
> recreating it does not fix the issue.
>
> -----Original Message-----
> From: Pat Hayes [mailto:pat-cv at wcyv.com]
> Sent: Friday, May 30, 2008 1:41 PM
> To: Pennington, Craig
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Unity user name change and info store move
> problem
>
> I think it'd be helpful for you to do some more tests to isolate the
> problem. You say if you change the user's name and ID (I assume this
> means exchange or AD alias?), then move the mailbox, you get this
> failure. What if you change the order around? What if you wait between
> steps? What if you just wait after making all of the changes? It takes
> time for Unity to pick up changes in AD/Exchange, it does not pick them
> up immediately. What if you change the name from Unity instead of ADUC
> (assuming that's what you are doing)?
>
> Pennington, Craig wrote:
> > I have found that when we change a user's name and ID and move them to
> a
> > different information store in exchange, they can no longer check
> > voicemails from their phone.  It says their messages are currently
> > unavailable.  They still have VMO to fall back on which works fine.
> We
> > have Unity 4.2, CCM 4.1.3sr5b and Exchange 2003.  If you move a user
> to
> > a different info store they work fine.  If you change their name and
> > user ID they work fine.  If you do both they stop working.  We had
> this
> > happen when we were on Unity 4.1(2) also but all users repaired when
> we
> > upgraded to 4.2.  I compared the subscriber record to the ones that
> had
> > the issue in the past and don't see much difference.  Any ideas?
>
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