[cisco-voip] License Issue for Failover Server (Unity)

[Pat Hayes]

Comments inline:

Miller, Steve wrote:
>  If you load up the license tool on each Unity server, what do you see?
> NOT SURE WHAT YOU MEAN BY THIS.
>  
> Does the secondary show the same info as the primary? THE SECONDARY DOES
> NOT SHOW THE SAME INFO AS THE PRIMARY.
>
>   
<PH> Details would help here, does the secondary show ANY licenses at 
all? If it has some, what does it have in comparison to what is on the 
primary? License information is replicated through AD, if the failover 
server is not seeing all of the license info from the primary, you 
should verify that AD is happy and Unity is not throwing errors in the 
app log about connectivity. Initiating a DC/GC resync might help.
> Under effective 
> licenses, are any lines utilizing more than they are licensed for? YES.
>   
<PH> On the primary or secondary? If the primary is over, then, you need 
to install more licenses. If it is only under on the secondary, see 
above. Also, if the secondary is the only one that is currently 'over', 
then the primary should stay active, without any 48 hour count down, 
you'd only have a problem if you failed over.
> Do any lines indicate an expiration date that has passed? NO
>
> Also check under Alerts, it should tell you why it is in violation mode
> there.  I HAVEN'T BEEN ABLE TO FIND ANYTHING AND NEITHER HAS TAC.
>   
<PH> Not sure what you mean by this. Are you saying you can't find where 
to look, or there are no alerts listed? Any active alert listed under 
alerts means you are in license violation mode.

> NOT "SHOUTING", JUST DIFFERENTIATING BETWEEN YOUR TEXT AND MINE.  THANK
> YOU!
>
>
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370| Fax (202) 330-5607
> MillerS at dicksteinshapiro.com 
>
>
> -----Original Message-----
> From: Pat Hayes [mailto:pat-cv at wcyv.com] 
> Sent: Monday, June 09, 2008 9:59 AM
> To: Miller, Steve
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] License Issue for Failover Server (Unity)
>
> If you load up the license tool on each Unity server, what do you see? 
> Does the secondary show the same info as the primary? Under effective 
> licenses, are any lines utilizing more than they are licensed for? Do 
> any lines indicate an expiration date that has passed? Also check under 
> Alerts, it should tell you why it is in violation mode there.
>
> Miller, Steve wrote:
>   
>> Our failover server is giving us error 213 and error 113 messages
>>     
> saying 
>   
>> that our license will expire in 48 hours (and counting) and the server
>>     
>
>   
>> will shut down.  I understand that the the primary is the actual
>>     
> license 
>   
>> holder, but the error only appears on the secondary server.  I have 
>> loaded a supposedly "permanent" file from the the TAC licensing 
>> department and used the file wizard as instructed, but I keep getting 
>> the same messages.
>>  
>> When I load a license file it starts off with a few 48 hour
>>     
> "reprieve", 
>   
>> but the error messages keep coming.  The license department doesn't
>>     
> seem 
>   
>> to know how to fix this and TAC keeps referring me to licensing to fix
>>     
>
>   
>> the issue.  Has anyone else had a similar experience?  Please let me 
>> know.  Thank you!
>>     
>
>
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