[cisco-voip] FW: Upgrade CCM 5.1.2.1000 to 5.1.2.3130-1, voicegateway problem
Peter Slow
peter.slow at gmail.com
Fri Jun 13 16:15:48 EDT 2008
Peter,
You need to determine if the errors are causing the interface to go down
or if the interface is being reset by CUCM or IOS. It's possible that some
sort of issue with mgcp auto configuration could cause the interface to
bounce, but based on the
"Controller E1 0/3/0, changed state to down (LOF detected)"
message, it seems perhaps there's an error (L2 type) at the physical
interface or a problem with clocking.
when you do "sh controller e1" repeatedly, do the line/path code violations
ever increment _without_ a failure/interface hiccup?
I recommend getting the same debugs you have been, along with debug MGCP
packet and debug ccm-maanger config. Maybe somethign weird is happening, but
see if those counters are incrementing at all without a failure, and make
sure the other side is providing clocking. also, what type of hardware
platform is this?
Regards,
Peter
On 6/13/08, Peter Hubben <Peter.Hubben at simac.nl> wrote:
>
> Aman,
>
> This says the syslog at time controller down.
>
> ALERT exited abnormally with [1]
>
>
> *This is the debug from the voicegateway at the same time.*
>
>
> un 5 15:01:32.170 Netherl: %CONTROLLER-5-UPDOWN: Controller E1 0/3/0,
> changed state to down (LOF detected)
>
> Jun 5 15:01:32.170 Netherl: %MARS_NETCLK-3-CLK_TRANS: Network clock
> source transitioned from priority 1 to priority 11
>
> Jun 5 15:01:32.182 Netherl: ISDN Se0/3/0:15 **ERROR**:
> handle_l2d_srq_mail: Message tossed, state = 0 spoofing = 0
>
> Jun 5 15:01:32.186 Netherl: ISDN Se0/3/0:15 Q931: L3_ShutDown: Shutting
> down ISDN Layer 3
>
> VG-TWI-EHV-01#
>
> Jun 5 15:01:32.186 Netherl: %ISDN-6-LAYER2DOWN: Layer 2 for Interface
> Se0/3/0:15, TEI 0 changed to down
>
> VG-TWI-EHV-01#
>
> Jun 5 15:01:34.169 Netherl: %LINK-3-UPDOWN: Interface Serial0/3/0:15,
> changed state to down
>
> VG-TWI-EHV-01#
>
> Jun 5 15:02:21.166 Netherl: %CONTROLLER-5-UPDOWN: Controller E1 0/3/0,
> changed state to up
>
> VG-TWI-EHV-01#
>
> Jun 5 15:02:21.166 Netherl: %MARS_NETCLK-3-CLK_TRANS: Network clock
> source transitioned from priority 11 to priority 1
>
> VG-TWI-EHV-01#
>
> Jun 5 15:02:23.165 Netherl: %LINK-3-UPDOWN: Interface Serial0/3/0:15,
> changed state to up
>
> VG-TWI-EHV-01#
>
> Jun 5 15:02:41.688 Netherl: %ISDN-6-LAYER2UP: Layer 2 for Interface
> Se0/3/0:15, TEI 0 changed to up
>
> Jun 5 15:02:41.744 Netherl: ISDN Se0/3/0:15 Q931: RX <- RESTART pd = 8 callref
> = 0x0000
>
> Channel ID i = 0xA18381
>
> Preferred, Channel 1
>
> Restart Indicator i = 0x80
>
> Jun 5 15:02:41.748 Netherl: ISDN Se0/3/0:15 Q931: TX -> RESTART_ACK pd =
> 8 callref = 0x8000
>
> Channel ID i = 0xA98381
>
> Exclusive, Channel 1
>
> Restart Indicator i = 0x80
>
> Jun 5 15:02:41.784 Netherl: ISDN Se0/3/0:15 Q931: RX <- RESTART pd = 8 callref
> = 0x0000
>
> Channel ID i = 0xA18382
>
> Preferred, Channel 2
>
> Restart Indicator i = 0x80
>
>
> Met vriendelijke groet,
>
> Peter Hubben
> junior management specialist
>
> Simac ICT Nederland bv
> E-mail: peter.hubben at simac.nl
> Telefoon: 031 (0)40 258 2868
> Internet: www.simac.com/nl/ict Ingeschreven onder KvK-nummer: 17054635
>
>
>
>
> ------------------------------
> *From:* Peter Hubben
> *Sent:* vrijdag 13 juni 2008 14:50
> *To:* 'Aman Chugh'
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] Upgrade CCM 5.1.2.1000 to 5.1.2.3130-1,
> voicegateway problem
>
>
> Aman,
>
> This says the syslog at time controller down.
>
>
>
>
> *This is the debug from the voicegateway at the same time.*
>
>
> un 5 15:01:32.170 Netherl: %CONTROLLER-5-UPDOWN: Controller E1 0/3/0,
> changed state to down (LOF detected)
>
> Jun 5 15:01:32.170 Netherl: %MARS_NETCLK-3-CLK_TRANS: Network clock
> source transitioned from priority 1 to priority 11
>
> Jun 5 15:01:32.182 Netherl: ISDN Se0/3/0:15 **ERROR**:
> handle_l2d_srq_mail: Message tossed, state = 0 spoofing = 0
>
> Jun 5 15:01:32.186 Netherl: ISDN Se0/3/0:15 Q931: L3_ShutDown: Shutting
> down ISDN Layer 3
>
> VG-TWI-EHV-01#
>
> Jun 5 15:01:32.186 Netherl: %ISDN-6-LAYER2DOWN: Layer 2 for Interface
> Se0/3/0:15, TEI 0 changed to down
>
> VG-TWI-EHV-01#
>
> Jun 5 15:01:34.169 Netherl: %LINK-3-UPDOWN: Interface Serial0/3/0:15,
> changed state to down
>
> VG-TWI-EHV-01#
>
> Jun 5 15:02:21.166 Netherl: %CONTROLLER-5-UPDOWN: Controller E1 0/3/0,
> changed state to up
>
> VG-TWI-EHV-01#
>
> Jun 5 15:02:21.166 Netherl: %MARS_NETCLK-3-CLK_TRANS: Network clock
> source transitioned from priority 11 to priority 1
>
> VG-TWI-EHV-01#
>
> Jun 5 15:02:23.165 Netherl: %LINK-3-UPDOWN: Interface Serial0/3/0:15,
> changed state to up
>
> VG-TWI-EHV-01#
>
> Jun 5 15:02:41.688 Netherl: %ISDN-6-LAYER2UP: Layer 2 for Interface
> Se0/3/0:15, TEI 0 changed to up
>
> Jun 5 15:02:41.744 Netherl: ISDN Se0/3/0:15 Q931: RX <- RESTART pd = 8 callref
> = 0x0000
>
> Channel ID i = 0xA18381
>
> Preferred, Channel 1
>
> Restart Indicator i = 0x80
>
> Jun 5 15:02:41.748 Netherl: ISDN Se0/3/0:15 Q931: TX -> RESTART_ACK pd =
> 8 callref = 0x8000
>
> Channel ID i = 0xA98381
>
> Exclusive, Channel 1
>
> Restart Indicator i = 0x80
>
> Jun 5 15:02:41.784 Netherl: ISDN Se0/3/0:15 Q931: RX <- RESTART pd = 8 callref
> = 0x0000
>
> Channel ID i = 0xA18382
>
> Preferred, Channel 2
>
> Restart Indicator i = 0x80
>
> Met vriendelijke groet,
>
> Peter Hubben
> junior management specialist
>
> Simac ICT Nederland bv
> E-mail: peter.hubben at simac.nl
> Telefoon: 031 (0)40 258 2868
> Internet: www.simac.com/nl/ict Ingeschreven onder KvK-nummer: 17054635
>
>
>
>
> ------------------------------
> *From:* Aman Chugh [mailto:aman.chugh at gmail.com]
> *Sent:* vrijdag 13 juni 2008 13:27
> *To:* Peter Hubben
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Upgrade CCM 5.1.2.1000 to 5.1.2.3130-1,
> voicegateway problem
>
>
> Peter,
>
> What do the syslogs in RTMT indicate for the time period when you see the
> E1 controller go down.
>
> Aman
>
>
> On 6/13/08, Peter Hubben <Peter.Hubben at simac.nl> wrote:
>>
>> Hi,
>>
>> I have strange problems after i upgraded my CCM to 5.1.2.3130-1.
>>
>> The problems are with my 2801 voicegateway. There are errors on my E1
>> controller, sometimes it goes down en by itself it comes up.
>> This is the output from the command, sh controllers E1 and sh isdn status
>>
>> E1 0/3/0 is up.
>> Applique type is Channelized E1 - balanced
>> Description: ????????
>> No alarms detected.
>> alarm-trigger is not set
>> Version info Firmware: 20050620, FPGA: 16, spm_count = 0
>> Framing is CRC4, Line Code is HDB3, Clock Source is Line.
>> CRC Threshold is 320. Reported from firmware is 320.
>> Data in current interval (161 seconds elapsed):
>> 0 Line Code Violations, 0 Path Code Violations
>> 0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
>> 0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail
>> Secs
>> Total Data (last 24 hours)
>> 3 Line Code Violations, 6265 Path Code Violations,
>> 0 Slip Secs, 4 Fr Loss Secs, 2 Line Err Secs, 0 Degraded Mins,
>> 1 Errored Secs, 0 Bursty Err Secs, 10 Severely Err Secs, 32 Unavail
>> Secs
>> VG-TWI-EHV-01#sh isdn status
>> Global ISDN Switchtype = primary-net5
>>
>> %Q.931 is backhauled to CCM MANAGER 0x0003 on DSL 0. Layer 3 output may
>> not apply
>>
>> ISDN Serial0/3/0:15 interface
>> dsl 0, interface ISDN Switchtype = primary-net5
>> L2 Protocol = Q.921 0x0000 L3 Protocol(s) = CCM MANAGER 0x0003
>> Layer 1 Status:
>> ACTIVE
>> Layer 2 Status:
>> TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED
>> Layer 3 Status:
>> 0 Active Layer 3 Call(s)
>> Active dsl 0 CCBs = 0
>> The Free Channel Mask: 0xFFFF7FFF
>> Number of L2 Discards = 0, L2 Session ID = 10
>> Total Allocated ISDN CCBs = 0
>>
>> Can anyone help m with this case??
>>
>>
>>
>> Met vriendelijke groet, best regards,
>>
>> Peter Hubben
>> junior management specialist
>>
>> Simac ICT Nederland bv
>> E-mail: peter.hubben at simac.nl
>> Telefoon: 031 (0)40 258 2868
>> Internet: www.simac.com/nl/ict Ingeschreven onder KvK-nummer: 17054635
>>
>>
>>
>>
>> ------------------------------
>> Voor Simac's e-mail en anti-spam disclaimer, zie www.simac.com/disclaimer
>>
>>
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>>
>>
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