[cisco-voip] 7971 Softkey Template - Shared Lines

[Corder, Rebecca J]

Yes it is the same behaivor. We are upgrading the firmware this weekend. Will keep. You psoted

----- Original Message -----
From: Jonathan Charles <jonvoip at gmail.com>
To: Corder, Rebecca J
Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Sent: Sat Jun 14 13:15:05 2008
Subject: Re: [cisco-voip] 7971 Softkey Template - Shared Lines

Do they see the same behavior if they are on a line that is on the
phone (not the sidecar)?

My first impression is buggy firmware (devpack it); second is a CCM
bug, but that is unlikely as that SR is running everywhere




Jonathan

On Fri, Jun 13, 2008 at 8:09 AM, Corder, Rebecca J <rjcorder at bechtel.com> wrote:
> Anyone heard or seen this scenario?
>
>
>
> I have a few receptionists that have a 7971 model phone. ON this phone they
>
> houses a side car and that has 10 lines distributed from the phone to the
> side car.
>
> These lines she covers for upper exec level personnel.
>
>
>
> THE ISSUE - She places a call on an executives line to an outside number,
> from the line on
>
> her phone. After the call was connected she had no hold button available for
> her to put
>
> the call on hold so the executive in his office, on his phone, could pick up
> and resume
>
> the call. This has happened many times with not just the hold feature being
> available but
>
> ALL FEATURES but end call available. This also happens on other executives
> lines and not
>
> just this one - they all have a 7971. I just used this one as an example.
>
>
>
> WHAT THEY SEE ON THE SCREEN:
>
> It has a Redial, New Call, and CFwdALL - they are not even on a call. These
> features are for when
>
> you are on hook. So it almost looks like you are not even using the shared
> line and dont
>
> receive the features for being off hook and connected
>
>
>
> The executives phone is also a 7971 with only his line on the phone. This
> number is being
>
> shared by 4 other phones also and each other phone has this same issue from
> time to time.
>
> Is there some kind of limitation to how many shared lines that could be
> causing this? How
>
> can we make her shared line call out as if it was a normal phone with these
> options??
>
>
>
> The device load on both of these phones is SCCP70.8-0-4SR3S and it is the
> standard 7971
>
> sccp phone template.
>
>
>
> Our softkey template has the HOLD and transfer feature in our CONNECTED call
> state.
>
>
>
> There are alot of line sharing also between several people here. I can
> provide how they
>
> are setup and who shares what lines if needed. Please let me know what else
> I need to do.
>
>
>
> CM Version is 4.1(3)sr5d
>
>
>
>
>
>
>
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>
>
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