[cisco-voip] IPCC CAD on a Windows Thin Client

[Scott Voll]

I don't think in this enviroment you will have call monitoring / recording
unless you are spanning everything.

Scott

PS.  we have been using citrix the same way, but again there is NO
monitoring / recording.

On Tue, Jun 17, 2008 at 2:54 PM, Micah Bennett <mbennett at als-xtn.com> wrote:

>  The first test was successful
>
>
>
> We were able to launch two independent sessions and each was able to launch
> their own instance of CAD tied to their extension.
>
>
>
> *Micah Bennett*
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Micah Bennett
> *Sent:* Tuesday, June 17, 2008 3:35 PM
> *To:* cisco-voip at puck-nether.net
> *Subject:* [cisco-voip] IPCC CAD on a Windows Thin Client
>
>
>
> For our call center we are testing how a Windows thin client connection to
> a loaded server will work.  If this works it will allow us to eliminate all
> the PC hardware on the call center floor and users will just have terminal
> connection to the server.  They will still use CAD and the phone on their
> desk.
>
> For the first test we are just going to use terminal services (remote
> desktop).  User on the thin client will RD to the server and launch their session
> with all the stuff they need.
>
> For the second test we are going to use VMware to simulate different PC
> images on the server for users who have different levels of access.
>
> Hope this makes sense.  Has anyone tried this?  Any things to watch out
> for?
>
> *Micah Bennett*
>
> Telecommunications Admin
>
> *Automated License Systems*
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080618/6a207248/attachment.html>