[cisco-voip] 7921 reboots when second incoming call goes to voicemail

[Wes Sisk]

Very Likely, yes.  Several recent issues in this area:

CSCsk35382, CSCsk29789, CSCse93129, CSCsq83407, CSCso08254.

/Wes

Brian wrote:
> I have some more information regarding this.  I removed the 7921 
> phones as controlled devices on the CTI application user for Unity 
> feature services and I am no longer able to replicate the rebooting 
> issue.  We're wondering if the Message Monitoring feature with Unity 5 
> is somehow causing this.  Is anyone using Message Monitoring with 7921 
> phones?
>
> Thanks,
> Brian
>
>
> On Mon, Jun 16, 2008 at 10:28 AM, Brian <bms314 at gmail.com 
> <mailto:bms314 at gmail.com>> wrote:
>
>     Hello,
>
>     I've been experiencing a strange problem with 7921 phones and am
>     wondering if anyone has seen these symptoms before.  We are
>     running CUCM version 6.1.1(a) and firmware 1.1.1 on the 7921
>     wireless phones.  When a 7921 user is on the phone and a second
>     call comes in and goes to voicemail, the user hears 2 - 3 seconds
>     of dead air at that moment and then the phone reboots.  We are
>     able to replicate this consistently.  From the event logs in RTMT,
>     I only see the device unregisters with Reason Code 12.
>
>     From a wireless perspective, we are using 4402 controllers with
>     version 4.2.112, but it seems unlikely that the controller would
>     send a reboot to the phone. 
>
>     Has anyone seen this happen before?
>
>     Thanks,
>     Brian
>
>
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