[cisco-voip] RECORD AND AGENT FROM CSD

[Mladen Milanovic]

Recording service is enabled/installed on the UCCX box ?

 

M

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David Toledo
Sent: Thursday, June 19, 2008 1:42 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] RECORD AND AGENT FROM CSD

 

I can do silent monitor from a CSD but the RECORDING button is grey out
how do I enable ?

 

Thanks

 

David

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Thursday, June 19, 2008 1:20 PM
To: David Toledo
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] RECORD AND AGENT FROM CSD

 

Make sure agent phones are set to allow pc voice vlan access or span
voice vlan to pc port. I would also check the IPCC port utilization
document from cisco.com for your version of IPCC and make sure you
aren't blocking necessary traffic with an ACL or firewall.

Also review the installation guide for CAD and CSD regarding
requirements for silent monitoring and recording, might be some
additional configurations on the server side you need to make.

Those are problems I have run into in the past.

Ed

On Thu, Jun 19, 2008 at 12:12 PM, David Toledo <DavidT at morganmint.com>
wrote:

Hi,

 

How do I record an agent from "CSD" I press the button record but noting
happened any ideas or suggestion.

 

Thanks

 

David


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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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