[cisco-voip] Multi Site Environment without dedicated voice bandwidth..

[Voice Noob]

I am a voice CCIE do I count more?

I have ran home users over VPN connections and most of the time it was fine.
The customer understood it was going over the Internet and they were OK with
occasional voice problems.

I have also had customers want to run an entire location like this. After I
explain to them how it will not work they explain to me how their Internet
provider is giving them a 10 meg connection. We go back and fourth about how
this does not matter. We do it anyway and they end up paying me more to fix
it again.

On Fri, Jun 20, 2008 at 1:37 PM, Peter Slow <peter.slow at gmail.com> wrote:

> Matthew,
>
> On 6/19/08, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:
> >
> > So we have a customer who is buying into a new territory. They want to
> join
> > them to our current system, but in the loosest sense, they want to be
> able
> > to do extension dialing. They do not want to buy the needed dedicated
> > bandwidth to do clustering between the sites. All they want to do is VPN
> > tunnels over the internet. It's not the way I want but it's the way they
>
> Don't do that. This is your customer, you are going to be the one
> taking the heat  when this customer is screaming angrily at you about
> poor voice quality. Over VPNs, you're going to have an awful time even
> making an attempt at troubleshooting.
>
> >
> > Does this make sense in at least a general fashion? I'm going to be
> talking
> > to a CCIE about this tomorrow but was hoping for some input from all of
> you
>
> I'm a ccie =) do i count?
>
> There needs to be QoS for voice for it to be supported. if your
> customer does something like switch all of these acquired company
> sites to the same ISP as your main saite, or ISPs that offer guranteed
> QoS between each other. An MPLS VPN or dedicated site-to site circuits
> would be ideal for this type of thing so that there's no encryption
> taking place on the voice.
>
> You
>
>
> -Pete
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>
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