[cisco-voip] Unity 5x Voicemail installed, but languages not available under Subscriber > Conversation >Languages

[Jason Aarons (US)]

I'm thrilled, once I added them back in " System -> Configuration ->
Phone Languages". I owe you a milkshake. Now I'm left wondering why the
upgrade didn't keep them installed -jason

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons
(US)
Sent: Sunday, January 25, 2009 8:14 PM
To: Pat Hayes
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity 5x Voicemail installed,but languages not
available under Subscriber > Conversation >Languages

Since it was a 'upgrade' I was surprised it didn't keep what was
previously "TUI Loaded".

I've added them back and seeing what happens.  I hope I don't have to
change those 160 Subscribers back to Spanish (Columbia) by hand or Bulk
Edit.

-----Original Message-----
From: Pat Hayes [mailto:pat-cv at wcyv.com] 
Sent: Sunday, January 25, 2009 8:10 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity 5x Voicemail installed, but languages
not available under Subscriber > Conversation > Languages

You must specify the languages you want to have access to as 'loaded'
under System -> Configuration -> Phone Languages, assuming you have
sufficient licenses.

On Sun, Jan 25, 2009 at 7:37 PM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> During the rolling upgrade from 4.0(5) to Unity 5x the CUICA (Cisco
Unity
> Installation and Configuration Assistant) at step 3, Please select the
> language you want to install, we added Spanish (Columbia). The upgrade
> completed fine no issues. However, when I pull up this Subscriber>
> Conversation> menu option I only find English in the drop down
choices. We
> previously had 4 languages licensed and about 160 users we set to
Spanish
> (Columbia). If I re-run CUICA it still shows Spanish (Columbia)
installed
> with checkmark but it's not a Conversation language option for
subscribers!
>
> I run DbWalker and got a lot of ;
> Display Name=Alfred Peemee
> Jump to this subscriber in the SA using this link: Open SA to this
> subscriber
> COS Alias=Default-ClassOfService
> Location Object Alias=default
> Subscriber has no voice name recorded
> Location object display name=Default
> 1230:(error) subscriber is assigned to a language that is not
installed.
> Language name=Spanish (Colombia)
> This can be fixed by selecting an installed language for the
'Subscribers
> language' on the 'conversations' page of the subscriber in the SA
>
>
>
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