[cisco-voip] Unified Messaging error for JohnDoe, RUS service is running late or is scheduled incorrectly

[Pat Hayes]

First you'd want to find out if it is a RUS problem (users would not
have an SMTP address on the email address tab in AD users and
computers), or a directory sync problem (user has address in AD, but
not synced into GlobalSubscriebr table in SQL).

If the problem is RUS in a UM environment, you're not going to get
much help from TAC other than a suggestion to force RUS to run (which
might help). If it is a sync problem, forcing a resync would be the
first step.

On Mon, Jan 26, 2009 at 10:30 AM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> I recall seeing this a long time ago in Unity Voicemail Only and don't
> really recall how I fixed it, but this is Unity UM 5.0(1) with Exchange 2003
> with Failover and I'm a little scared to pull up their production Exchange
> System Manager 2003/Active Directory Users and Computers and dig into RUS.
> Any ideas, or should I open  a TAC case?
>
> I just tried to leave a message for John Doe (5083) in but was unable to.
> Just about the time it was going to give me the beep it said:  A system
> error occurred and to report it.  I checked the Event Viewer Application Log
> and found just this guy getting the below. Other users are fine.
>
> Event Type:        Error
>
> Event Source:    CiscoUnity_ConvSub
>
> Event Category:                Network
>
> Event ID:              1120
>
> Date:                     1/26/2009
>
> Time:                     9:37:41 AM
>
> User:                     N/A
>
> Computer:          CDC-UM01
>
> Description:
>
> The Unity mailbox for the user with the alias - JohnDoe is unable to receive
> messages from outside callers because the mailbox does not seem to have an
> SMTP address written to the Cisco Unity database. It is possible that the
> user's mailbox has been deleted, or if this is an Unity with Exchange 2000
> system, it is possible that the RUS service is running late or is scheduled
> incorrectly. Technical details - The smtp address field in the global
> subscriber view for the subscriber is either blank or NULL. Return code from
> procedure - 0x80004005. 2246
>
>
>
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