[cisco-voip] EoS / EoL Contact Center Express 5.0

[Lelio Fulgenzi]

I know it's like comparing apples to oranges, but it's very difficult to convince mgmt for all these extra dollars for upgrades, when the system is doing exactly what you need now. 

I can appreciate EOL'ing a product, with no future feature upgrades, but you should be allowed to run the existing version for more than 3 years. People usually wait 1 or 2 years to let the wrinkles iron out, then jump on. The the EOL is announced. It's not pretty. 

And please don't compare it to running Windows 95 on my PC. I think it's completely different. ;) 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Voice Noob" <voicenoob at gmail.com> 
To: "Scott' 'Voll" <Scott.Voll at wesd.org>, "Cisco VoIPoE List" <cisco-voip at puck.nether.net> 
Sent: Monday, January 26, 2009 5:06:59 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] EoS / EoL Contact Center Express 5.0 

You still have 3 years until end of Support. I am moving all of my customers 
to CUCM 7.x and UCCX 7.x . 

Last Date of Support: 
App. SW 
The last date to receive service and support for the product. After this 
date, all support services for the product are unavailable, and the product 
becomes obsolete. 
July 26, 2012 


-----Original Message----- 
From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott 
Sent: Monday, January 26, 2009 3:50 PM 
To: Cisco VoIPoE List 
Subject: [cisco-voip] EoS / EoL Contact Center Express 5.0 

<rant> 

What the ??????? 

UCCx 5.0 EoS Announcement???? 

I just upgraded during the summer. Are they going to EoS CM 6.x tomorrow? 

How the hay do you try to stay current? I can't upgrade that often. Admin 
will kill me. Are others moving to CM 7 or waiting for 8 if your currently 
on 6.x? 

</rant> 

Scott 



-----Original Message----- 
From: Cisco Product Alert Tool 
[mailto:cco-pat-bouncehandler at external.cisco.com] 
Sent: Monday, January 26, 2009 1:42 PM 
To: Voll, Scott 
Subject: End-of-Sale and End-of-Life Announcement for the Cisco Unified 
Contact Center Express 5.0 

Message Type : End-of-sales/ End-of-life announcement 

Cisco Systems announces the end-of-sale and end-of-life dates for the Cisco 
Unified Contact Center Express 5.0. The last day to order the affected 
product is July 27, 2009. Customers with active service contracts will 
continue to receive support from the Cisco Technical Assistance Center (TAC) 
as listed in Table 1 in the EoL announcement. 

For more details, refer to: 
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/en 
d_of_life_notice_c51-513419.html 

This email has been sent to scott.voll at wesd.org. 
You are receiving this notice because you subscribed to the Cisco Product 
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