[cisco-voip] Attendant Console Calls Not Clearing

[Wes Sisk]

The version from the plugins page of CM is the proper version to use 
with that version of CM.  I agree the numbering below looks odd. 
However, the version from the plugins page is what should be used.

/Wes

On Wednesday, September 30, 2009 9:16:30 AM, Jeff Ruttman 
<ruttmanj at carewisc.org> wrote:
> Thanks Wes.
>  
> I thought about the AC client version at the end of the day 
> yesterday.  The "Help About" menu item reports that we're on Console 
> Version 6.1(1_a) with Server Version AC(6.1.2_C) which suggests there 
> might be a 6.1.4 version (or even 6.1.3 as you suggest).
>  
> Where do you get these other versions?
>  
> In CCM Admin tool>plugins, I can download a version and running that 
> installer tells me this:
> That doesn't seem to be what I'm after....
>  
> So is there some update to the plugins page?  Or where do I find these 
> other versions?  A (admittedly not exhaustive) search of cisco.com 
> didn't turn anything up.
>  
> Thanks
> jeff
>  
>  
>
> ------------------------------------------------------------------------
> *From:* Wes Sisk [mailto:wsisk at cisco.com]
> *Sent:* Tuesday, September 29, 2009 4:03 PM
> *To:* Scott Voll
> *Cc:* Jeff Ruttman; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Attendant Console Calls Not Clearing
>
> Cisco AC client is all but dead.  That said in general:
>
> ccm.exe sends endcall notification to CTIManager.
> CTIManager passes that down to AC via jtapi
> AC client reads jtapi message from stack and updates UI.
>
> So either:
> ccm.exe is not sending notification of termination
> ctimanager is not passing it through
> acclient is not getting the message off the stack (we've seen the 
> queue jammed before due to jvm timing issues)
> or acclient is not updating the UI (we've also seen jvm race 
> conditions affect UI updates)
>
> ACClient includes jvm bundled in the client installer now I believe.  
> So, did you upgrade acclient after upgrading CM?  Alternatively, have 
> you tried using the 6.1.3 or earlier acclient with this version of 
> CM.  That would help to isolate the problem.
>
> Diagnosing this would require CCM SDI/SDL traces, Ctimanager SDI/SDL 
> traces, ACServer traces, jtapi traces from the acclient, acclient 
> traces from the acclient.
>
>
> A quick search through bugs doesn't show anything similar.
>
> /Wes
>
> On Tuesday, September 29, 2009 3:56:42 PM, Scott Voll 
> <svoll.voip at gmail.com> wrote:
>> When you figure it out..... let me know too.
>>
>> Scott
>>
>> On Tue, Sep 29, 2009 at 12:28 PM, Jeff Ruttman <ruttmanj at carewisc.org 
>> <mailto:ruttmanj at carewisc.org>> wrote:
>>
>>     Greetings,
>>      
>>     In Attendant Console and in the Call Control window, the
>>     operator's phone lines are listed.  When a call rings a line, you
>>     see the ringing phone icon next to the line getting the call and
>>     you see the call in the call details.  Since my upgrade to
>>     6.1.4su1, calls that have come in but are no longer in progress
>>     remain in the call details and the ringing phone icon continues
>>     to display.  New calls can come in ok, can be answered,
>>     transferred, etc, but those old calls aren't clearing the call
>>     details list.  These phantom, uncleared calls just build up.  
>>     Restarting the phone (or AC, I believe) clears them.
>>      
>>     This appears to happen on calls that don't get answered but not
>>     all that go unanswered. 
>>      
>>     I've tried restarting the AC services on all the servers.
>>      
>>     Any other ideas?
>>      
>>     Thanks
>>     jeff
>>      
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