[cisco-voip] 911 Calls

[Jim Skelton]

In addition to the normal 911/9911 patterns.  I use a 911X pattern and
send the call to Unity, play a misdialed announcement then send the
call on to security.  I take advantage of the interdigit timeout.  I
have the t302 timer set to 5 seconds.   Playing the announcement
reminds the person they have misdialed 911 and gives them a chance to
hang up.

Normally, when folks misdial they are will usually dial additional
digits.  When that happens, they will match the 911X pattern.  A real
911 call would match the 911 pattern after 5 seconds.

This has worked well even with the addition of CER in our environment.

Thanks,
Jim Skelton
Halliburton





On 2/24/10, H, Tim <TimH at trstone.com> wrote:
> That is actually a great idea.  If you have the information that would be
> great.
>
> Thanks,
> Tim
> ________________________________
> From: Steve Sarrick [ssarrick at drsllc.net]
> Sent: Wednesday, February 24, 2010 6:28 PM
> To: H, Tim; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] 911 Calls
>
> We route to Unity first playing a message that says “you have dialed 911, if
> this is an emergency stay on the line, otherwise hang up”.  There are blogs
> out there how to do it, I can find it for you if you want to go this route.
> 9911 goes out normal.
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of H, Tim
> Sent: Wednesday, February 24, 2010 5:54 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] 911 Calls
>
> All,
>
> Lately we've been seeing more and more 911 calls go out of our building by
> "accident."  None of our route patterns have changed lately.  I'm not sure
> why this could be happening.  A couple of questions.
>
> 1. Is there a good way to prevent this from happening? Is anyone else doing
> anything special to prevent this?
> 2. I'm trying to find a way to report on the 911 calls and am unable to find
> a report that will accommodate my needs.  Does anyone know of reports to run
> for this?
>
> Thanks,
> Tim
>

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