[cisco-voip] UCSS

[Ted Nugent]

I'll confirm what Ed has stated and add some personal "insight" for what its
worth.
ESW=Same version patches, upgrades and TAC support
UCSS=Major upgrades 6.x->7.x etc.
You must have an active ESW to maintain UCSS, actually when you order your
upgrades via Cisco PUT (Product Upgrade Tool) you have to use your ESW
contract (which is linked to your UCSS) to access the tool.
Last time i had to deal with expire UCSS for a client it was a
nightmare..you basically have 2 options.
Retroactively pay for UCSS back to where it expired or pay the full upgrade
price which in cases where upgrades are not available, (2+ versions) its a
total rebuy of the product (at least for CUCM). There are promotions to get
around this by migrating to CUWL but its still a total disaster to get it
all worked out and our Cisco account team acts like your speaking a foreign
language anytime the topic is brought up . Bottom line make sure you and
your clients keep them both active or you'll regret it next time you go to
upgrade.

I still think they should have a lab strictly for Cisco service and CCO
navigation.... it would make the voice lab look like a 2nd grade math
exam...



On Wed, Mar 10, 2010 at 7:32 AM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> I think you have it backwards - ESW gives software support and minor
> patches, UCSS is the one that entitles major version upgrades (6 to 7
> for example). ESW is also what gives TAC support, cisco.com access
> etc. From my perspective (customer) it's ordered the same way we setup
> SmartNet. I think this is what Ratko is looking for.
>
> You must carry ESW on a product before you can register a UCSS
> subscription for it. I found this out the hard way. I believe there
> also be a penalty for not carrying UCSS for a period of time depending
> on versions you are running.
>
> UNLESS.. cisco has changed everything again and hasn't told some
> people.. I could be way behind in that case and completely wrong :)
>
> On Wed, Mar 10, 2010 at 6:59 AM, Mike Thompson <mthompson729 at gmail.com>
> wrote:
> > ESW gives major revision upgrade support
> > UCSD gives patches.
> >
> > Sent from my phone, apologies for any typos.
> >
> > On Mar 10, 2010, at 6:51 AM, Ratko Dodevski <rade239 at gmail.com> wrote:
> >
> >> Hi, I need some help. I have a customer that requires software support
> for
> >> the CUCM. So... as far as I understand all she need is to order
> UCSS-CUCM
> >> for the exact number of users, and that will allow her to have access to
> >> TAC, minor upgrades, documentation etc...
> >> Can someone please explain me what is ESW and the connection with UCSS.
> >>
> >> Thanks
> >>
> >> --
> >> Ratko
> >> _______________________________________________
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> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >
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> >
>
>
>
> --
> Ed Leatherman
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