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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tnks everybody….<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The answer was fast…..as always </span></font><font
size=2 color=navy face=Wingdings><span style='font-size:10.0pt;font-family:
Wingdings;mso-ascii-font-family:Arial;mso-hansi-font-family:Arial;mso-bidi-font-family:
Arial;color:navy;mso-char-type:symbol;mso-symbol-font-family:Wingdings'><span
style='mso-char-type:symbol;mso-symbol-font-family:Wingdings'>J</span></span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[]’s<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Edson<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> juniper-nsp-bounces@puck.nether.net
[mailto:juniper-nsp-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>MPuras@solunet.com<br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><st1:date
Month="5" Day="30" Year="2003"><font size=2 face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma'>Friday, May 30, 2003</span></font></st1:date><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> </span></font><st1:time
Hour="12" Minute="20"><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>12:20 PM</span></font></st1:time><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> ecardoso@qos.com.br;
juniper-nsp@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [j-nsp] Power Supply
problems</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>Hi Edson,</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>I have had numerous M20
chassis with this issue and in all cases it required an RMA. The issue
with the fan failures is handled a bit different depending on the type of power
supply that you have (as I have been explained)</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>If you have a DC power
supply and the M20 backplane has either one of these revision numbers: </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>Backplane REV 02
710-002334</span></font><o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>Backplane REV 08
710-001517 </span></font><o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>Then it will require
that you change out the backplane of the M20 in order to correct this
issue. Luckily for me, I have only had AC. In any case, if you have
DC and you are getting the fan failure errors notifications and you have
the 2 revisions above then you need to replace the backplane and have what is
called ECO-02175 applied to it to fix it. There may be more revisions
affected so you may want to go ahead an open a case with JTAC and have them
look into it.</span></font><o:p></o:p></p>
</div>
<div>
<p style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>If you have AC power
supplies and you are getting the fan failures notifications then you need to
RMA the power supply. Chances are that you don't have a fan failure (if
you look at the fans they are all spinning) but my guess on this is that the
sensors are malfunctionig although I have not been told what exactly causes the
fan failure notifications. I just know that RMAing the power supplies
fixed the issue.</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p style='margin-left:.5in'><font size=4 face=Arial><span style='font-size:
13.5pt;font-family:Arial'>Thanks,</span></font> <o:p></o:p></p>
<p style='margin-left:.5in'><font size=4 face=Arial><span style='font-size:
13.5pt;font-family:Arial'>Mario Puras</span></font> <br>
<b><font size=4 color=red face=Arial><span style='font-size:13.5pt;font-family:
Arial;color:red;font-weight:bold'>S</span></font></b><b><font size=4
face=Arial><span style='font-size:13.5pt;font-family:Arial;font-weight:bold'>olu<font
color=red><span style='color:red'>N</span></font></span></font></b><font
size=4 face=Arial><span style='font-size:13.5pt;font-family:Arial'>et Technical
Support</span></font><font face=Arial><span style='font-family:Arial'><br>
</span></font><font size=4><span style='font-size:13.5pt'>Mailto:
mpuras@solunet.com</span></font><u><br>
</u><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Direct:
(321) 309-1410 </span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>888.449.5766
(</span></font><st1:country-region><st1:place><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>USA</span></font></st1:place></st1:country-region><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>) /
888.SOLUNET (</span></font><st1:country-region><st1:place><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Canada</span></font></st1:place></st1:country-region><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>) </span></font><o:p></o:p></p>
<blockquote style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Edson Cardoso
[mailto:ecardoso@qos.com.br]<br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><st1:date
Month="5" Day="30" Year="2003"><font size=2 face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma'>Friday, May 30, 2003</span></font></st1:date><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> </span></font><st1:time
Hour="11" Minute="8"><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>11:08 AM</span></font></st1:time><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> juniper-nsp@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [j-nsp] Power Supply
problems<br>
<b><span style='font-weight:bold'>Importance:</span></b> High</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Hi all,<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I have a M20 and it’s
generating the error below in log file: <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>admin@core1-re0.poa> show chassis
alarms<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Alarm time<span
style='mso-spacerun:yes'>
</span>Class<span style='mso-spacerun:yes'> </span>Description<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>2003-05-25 </span></font><st1:time
Hour="8" Minute="31"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>08:31:05</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> BRT<span
style='mso-spacerun:yes'> </span>Major<span
style='mso-spacerun:yes'> </span>Power Supply B fan failed<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I heard that kind of error is quite
normal nowadays….. <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Is this some kind of
“manufacture” problem ?? <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Is
it possible to replace only fans without send PS for RMA ??<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Tnks<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><em><b><i><font size=2
face=Verdana><span style='font-size:10.0pt;font-family:Verdana;font-weight:
bold;mso-no-proof:yes'>Edson R. Cardoso</span></font></i></b></em><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;mso-no-proof:yes'>Professional &
Educational Services</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;mso-no-proof:yes'><a
href="mailto:ecardoso@qos.com.br">ecardoso@qos.com.br</a></span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;mso-no-proof:yes'>tel 55 11 3704
0422</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;mso-no-proof:yes'>fax 55 11 3704
0499</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;mso-no-proof:yes'> </span><o:p></o:p></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</blockquote>
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