I second that info, have done it multiple times and worked like a charm.
Thomas
----- Original Message -----
From: "Gert Doering" <gert@greenie.muc.de>
To: "Hank Nussbacher" <hank@att.net.il>; "Simon Lockhart"
<simonl@rd.bbc.co.uk>
Cc: "Kevin Gannon" <kgannon@lancomms.ie>; <cisco-nsp@puck.nether.net>
Sent: Thursday, August 09, 2001 2:02 PM
Subject: Re: [nsp] Opening TAC P3 or P4
> Hi,
>
> On Thu, Aug 09, 2001 at 08:04:26PM +0200, Hank Nussbacher wrote:
> > Yeah but the Cisco Gold Partner that sold the company the Smartnet
contract
> > says no.
>
> If you really have a Cisco Smartnet (and not some weird kind of
service
> contract that Partners usually try to sell) you can open the case
> directly. As many cases as you want. You do NOT have to go through
your
> Cisco Gold partner's TAC.
>
> gert,
> been in "partner support contract" hell for a while
> --
> USENET is *not* the non-clickable part of WWW!
>
//www.muc.de/~gert/
> Gert Doering - Munich, Germany
gert@greenie.muc.de
> fax: +49-89-35655025
gert.doering@physik.tu-muenchen.de
>
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