We use SPAR contracts rather than smartnet but we've had no major problems with used kit, even though we know some of it very old and wasn't well tested by the reseller before shipping. (Lots of DOA kit in particular, the reseller seemed happy if the lights came on)
Kit grey imported from outside the theater (usually from the US) can be more of a problem though, but mosty for newer kit that's not widely deployed in EMEA yet. Shouldn't be a problem on established main-line products like routers and switches though.
-----Original Message-----
From: Steve Francis <steve@expertcity.com>
Date: Fri, 09 Nov 2001 15:41:16
To: cisco-nsp@puck.nether.net
Subject: Smartnet and used equipment
My cisco rep is telling me that smartnet contracts will not be honored
on used cisco gear (trying to get me to buy new stuff at more than twice
the price. Which in my case means I'm not going to be able to buy the
cisco stuff, and will be going to J land (or possibly Extreme))
Anyone got any info or experiences that refute or corroborate that?
Thanks
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