[c-nsp] 3rd party flash again - Cisco says they won't support a switch using it.

[Wojtek Zlobicki]

>From what I understand, Cisco dropped their policy of not supported
3rd party memeory years ago.  I recently received some memory from
Cisco, it was marked with a label of a 3rd party manufacturer.

On Tue, 17 Aug 2004 22:35:35 -0400, Paul Stewart <pauls at nexicom.net> wrote:
> Hey Chuck..:)
> 
> We posed this question to Cisco a couple of years  back and their
> unofficial response was basically this:
> 
> They will cover equipment with Smartnet (hardware/software and support)
> even with 3rd party memory.  If a technician is called onsite for
> hardware reasons they will pull the memory that is 3rd party and then
> diagnose the issue.  They basically "will not touch 3rd party memory".
> If they determine that the 3rd party memory is the actual cause of the
> problem, they *may* bill you for the service call.
> 
> Having said that, a few months back we had a 3662 crap out at a remote
> site... they sent the hardware to the site within 4 hours as per the
> Smartnet contract.  The memory on the motherboard all-in-one unit was
> 3rd party.. not even Cisco memory.  So I'm really not sure what they can
> say when they don't use their own memory on replacements sometimes.
> 
> As for actual telephone support when 3rd party memory is involved, we've
> never had an issue opening a ticket... in all truth they never ask what
> kind of memory you have neither... at least in our experiences.
> 
> Does this answer your question or at least help?
> 
> Take care,
> 
> --
> Paul Stewart
> Network Solutions Specialist
> Nexicom Inc.
> http://www.nexicom.net/
> 
> 1-888-639-4277 x927
> (705)932-4127 Direct
> (705)932-2329 Fax
> pauls at nexicom.net
> 
> 
> 
> 
> On Tue, 2004-08-17 at 21:04, Church, Chuck wrote:
> > This is the response I got from the Partner help line.  They won't offer
> > any support for a switch using it.  But being involved a little with
> > performance car parts and such, that seems to violate the Magnuson-Moss
> > act, which I believe says you can't invalidate a warranty on something
> > with an 'aftermarket' part, unless that part is the real cause of the
> > problem.  So I searched, and even found a link on Kingston's own site
> > talking about this:
> > http://www.kingston.com/company/warrantyissues.asp
> >     I can understand them stating that for no-name brands, but Kingston
> > has been a top maker for years.  Can someone from Cisco on this list
> > maybe offer a better explanation of this?  Offline is fine.
> >
> > Thanks,
> >
> > Chuck Church
> > Lead Design Engineer
> > CCIE #8776, MCNE, MCSE
> > Netco Government Services - Design & Implementation
> > 1210 N. Parker Rd.
> > Greenville, SC 29609
> > Home office: 864-335-9473
> > Cell: 703-819-3495
> > cchurch at netcogov.com  <-note new address!
> > PGP key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x4371A48D
> >
> >
> >
> > ----------------------------------------------------------------------------
> >  NOTE: As of 8/1/2004 my email address has changed to cchurch at netcogov.com
> > ----------------------------------------------------------------------------
> >
> >
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-- 
----------------------------------------
wojtek.zlobicki at gmail.com